Alternative IT Delivery Methods and Best Practices for Small Airports (2015) / Chapter Skim
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5 The first step in understanding how to make the best use of this Guidance is to understand the subject airport's unique characteristics within the key differentiating attributes of small airports. These defining attributes have an impact on the applicability of differing IT delivery methods that are presented and include airport ownership, airport management culture, availability of financial resources, and availability of local support resources.
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6 Alternative IT Delivery Methods and Best Practices for Small Airports directors or commissioners, who are appointed by one or more government officials representing specific state or local regions. Airport Management Culture: Technologically Conservative vs.
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Understanding Small Airport IT 7 IT Maturity Levels The maturity level of the airport's IT environment has a direct impact on the capabilities of the airport to effectively implement a given IT delivery method. Simple or outsourced IT delivery methods may be the only way to successfully meet business objectives in an airport with a low level of IT maturity.
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8 Alternative IT Delivery Methods and Best Practices for Small Airports Level 0: Survival At Level 0, there is little to no focus on IT infrastructure and operations. At this level, no IT standards exist and IT planning is not conducted.
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Understanding Small Airport IT 9 Level 4: Service Aligned At Level 4, the airport manager is managing IT like a customer-focused business that is a proven, competitive, and trusted IT service provider. At this level, strategic and master planning are addressed as an ongoing process rather than a recurring event and IT functions are highly integrated and automated.
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10 Alternative IT Delivery Methods and Best Practices for Small Airports are becoming good candidates for outsourcing to a third party to improve the reliability of the services and reduce the internal support burden. Outlier Small Airport Profile A less commonly seen profile in small airports is one that has a technologically progressive management culture, available financial resources, and readily available local support resources.
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Understanding Small Airport IT 11 improved customer service, are key drivers for increasing the level of IT management, planning, and structure within these airports. The focus within these airports should be on aligning technology objectives with business objectives and ensuring that IT initiatives produce the optimum balance between benefits, resource efficiency, and risk.
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