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From page 83... ... 83 83 Introduction and Instructions 87 Template 1 -- Airport Profile 90 Template 2 -- Strategic Planning 103 Template 3 -- Business Case Development Guide Introduction and Instructions The Strategic Planning and Business Case Development Guide is a structured set of templates that guide the user through a step-by-step process of defining appropriate IT delivery methods based on a strategic evaluation of their unique stakeholder needs and the overall airport goals. It is a functional tool consisting of a set of self-evaluation checklists and templates that are available online (http://www.trb.org/Main/Blurbs/171838.aspx) Read the entire page →
From page 84... ... 84 Alternative IT Delivery Methods and Best Practices for Small Airports Template 1 Step 01: Print all pages of Template 1. Step 02: Refer to Chapter 3, Understanding Small Airport IT. Read the entire page →
From page 85... ... Strategic Planning and Business Case Development Guide 85 Step 13: Template 2, Parts D2a and D2b -- Reference Appendix B sections "IT Governance" and "IT Management" to identify process descriptions that are relevant to the enabling processes identified in Parts D1a and D1b. Using these general descriptions as a reference, create descriptions that are specific and relevant to the subject airport IT function. Read the entire page →
From page 86... ... 86 Alternative IT Delivery Methods and Best Practices for Small Airports Step 14: Template 3, Part B3 -- In the Risks box, describe the key risks associated with the proposed solution, rate the likelihood of each occurring (very low, low, medium, high, very high) , rate the impact on the airport if it does occur (very low, low, medium, high, very high) Read the entire page →
From page 87... ... Strategic Planning and Business Case Development Guide 87 TEMPLATE 1 – AIRPORT PROFILE PART A - AIRPORT OWNERSHIP & MANAGEMENT CULTURE Airport Attributes Yes/No Key Opportunities Key Challenges Airport Ownership Municipality Owned Authority Owned Airport Management Culture Technologically Conservative Technologically Progressive Read the entire page →
From page 88... ... 88 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 1 – AIRPORT PROFILE PART B – AVAILABILITY OF FINANCIAL AND SUPPORT RESOURCES Airport Attributes Yes/No Key Opportunities Key Challenges Availability of Financial Resources Limited Financial Resources Available Financial Resources Availability of Local Support Resources Limited Local Support Resources Readily Available Local Support Resources Read the entire page →
From page 89... ... Strategic Planning and Business Case Development Guide 89 TEMPLATE 1 – AIRPORT PROFILE PART C – MATURITY LEVEL OF IT FUNCTION Airport Attributes Yes/No Key Opportunities Key Challenges Maturity Level of IT Level 0: Survival Level 1: Awareness Level 2: Committed Level 3: Proactive Level 4: Service Aligned Level 5: Business Partnership Read the entire page →
From page 90... ... 90 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART A1 – STAKEHOLDER NEEDS (SNs) CHECKLIST SN ID Stakeholder Needs Description Yes/No SN01 Value from the use of IT SN02 User satisfaction with the quality of IT service SN03 Managed performance of IT SN04 Implementation of new technology for new strategic opportunity SN05 An appropriately built and structured IT department SN06 Managed dependency on external providers SN07 Managed IT outsourcing agreements SN08 Assurance over external providers SN09 Management of control requirements for information SN10 Management of all IT-related risk SN11 An efficient and resilient IT operation SN12 Control over the cost of IT SN13 Effective and efficient use of IT resources SN14 Effective and efficient use of sourcing options SN15 Adequate number of IT staff SN16 Developed and maintained IT staff skills SN17 Managed IT staff performance SN18 Assurance over IT SN19 Securely processed information SN20 Improved business agility through a flexible IT environment SN21 Delivered promises from IT projects SN22 IT support for the execution of business strategy SN23 Managed IT criticality in sustaining the enterprise SN24 Understanding of business processes dependent on IT and their requirements SN25 Understanding of IT operational and project budget requirements SN26 Understanding of the balance between IT support/maintenance and value creation SN27 Sufficient IT resources and infrastructure available to meet required strategic objectives SN28 Timely IT decisions SN29 Transparency for the total IT effort and investment SN30 IT support for enterprise regulation and service-level compliance SN31 Understanding of IT regulation requirements compliance Read the entire page →
From page 91... ... Strategic Planning and Business Case Development Guide 91 TEMPLATE 2 – STRATEGIC PLANNING PART A2 – STAKEHOLDER NEEDS (SNs) Read the entire page →
From page 92... ... 92 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART A3 – STAKEHOLDER NEEDS (SNs) Read the entire page →
From page 93... ... Strategic Planning and Business Case Development Guide 93 TEMPLATE 2 – STRATEGIC PLANNING PART B1 – AIRPORT GOALS (AGs) CHECKLIST AG ID Airport Goals Description Yes/No Financial AG01 Provide value to airport stakeholders through financial investments AG02 Provide competitive products and services for airlines and passengers AG03 Provide managed risk through safeguarding airport assets AG04 Maintain compliance with external laws and regulations AG05 Maintain financial transparency Customer AG06 Maintain a customer-oriented service culture AG07 Maintain business service continuity and availability AG08 Provide agile responses to a changing aviation environment AG09 Make information-based strategic decisions AG10 Optimize airline and passenger service delivery costs Internal AG11 Optimize airport-wide process functionality AG12 Optimize airport-wide process cost AG13 Manage airport-wide change programs AG14 Maximize airport operational and staff productivity AG15 Maintain compliance with internal airport policies Development AG16 Maintain skilled and motivated airport staff AG17 Maintain an innovative airport culture Read the entire page →
From page 94... ... 94 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART B2 – AIRPORT GOALS (AGs) Read the entire page →
From page 95... ... Strategic Planning and Business Case Development Guide 95 TEMPLATE 2 – STRATEGIC PLANNING PART B3 – AIRPORT GOALS (AGs) Read the entire page →
From page 96... ... 96 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART C1 – IT GOALS (ITGs) CHECKLIST ITG ID ITG Description Yes/No Financial ITG01 Alignment of IT and business strategy ITG02 IT compliance and support for business compliance with external laws and regulations ITG03 Commitment of executive management for making IT-related decisions ITG04 Managed IT-related business risk ITG05 Realized benefits from IT-enabled investments and service portfolio ITG06 Transparency of IT costs, benefits, and risk Customer ITG07 Delivery of IT services in line with business requirements ITG08 Adequate use of applications, information, and technology solutions Internal ITG09 IT agility ITG10 Security of information, processing infrastructure and applications ITG11 Optimization of IT assets, resources and capabilities ITG12 Enablement and support of business processes by integrating applications and technology into business processes ITG13 Delivery of projects delivering benefits, on time, on budget, and meeting requirements and quality standards ITG14 Availability of reliable and useful information for decision making ITG15 IT compliance with internal policies Development ITG16 Competent and motivated business and IT personnel ITG17 Knowledge, expertise and initiatives for business innovation Read the entire page →
From page 97... ... Strategic Planning and Business Case Development Guide 97 TEMPLATE 2 – STRATEGIC PLANNING PART C2 – IT GOALS (ITGs) ALIGNED WITH ENABLING PROCESSES REFERENCE EDM 01 EDM 02 EDM 03 EDM 04 EDM 05 APO 01 APO 02 APO 03 APO 04 APO 05 APO 06 APO 07 APO 08 APO 09 APO 10 APO 11 APO 12 APO 13 ITG01 P P S S S P P P S P S S P S S ITG02 S S S P S S S P P ITG03 P S S S P S S S S S S S ITG04 S P S S S S S S S S S S P S P P ITG05 S P S S S P P P S S S P ITG06 S P P S P S S P S S S P P ITG07 P P S S P S P S S S S P P P P S S ITG08 S S S S S P S S S S S S S S ITG09 S P P S P P S S S P S S ITG10 S P S S S S S P P ITG11 S S P P S P P S S P S S S S ITG12 S S S S S S P ITG13 S S S S S S S P S P S S S P P ITG14 S S S S S S S S P S S S P ITG15 S P S P S S S S S S S ITG16 S S S P P S P S S S ITG17 S P S S S P P S P S P P S S S Legend: Primary (P) Read the entire page →
From page 98... ... 98 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART C3 – IT GOALS (ITGs) ALIGNED WITH ENABLING PROCESSES WORKSHEET EDM 01 EDM 02 EDM 03 EDM 04 EDM 05 APO 01 APO 02 APO 03 APO 04 APO 05 APO 06 APO 07 APO 08 APO 09 APO 10 APO 11 APO 12 APO 13 ITG01 ITG02 ITG03 ITG04 ITG05 ITG06 ITG07 ITG08 ITG09 ITG10 ITG11 ITG12 ITG13 ITG14 ITG15 ITG16 ITG17 Legend: Primary (P) Read the entire page →
From page 99... ... Strategic Planning and Business Case Development Guide 99 TEMPLATE 2 – STRATEGIC PLANNING PART D1a – ENABLING PROCESSES (EPs) CHECKLIST EP ID Enabling Process Yes/No EDM Evaluate, Direct, and Monitor EDM01 Ensure governance framework setting and maintenance EDM02 Ensure benefits delivery EDM03 Ensure risk optimization EDM04 Ensure resource optimization EDM05 Ensure stakeholder transparency APO Align, Plan, and Organize APO01 Manage the IT management framework APO02 Manage strategy APO03 Manage enterprise architecture APO04 Manage innovation APO05 Manage portfolio APO06 Manage budget and costs APO07 Manage human resources APO08 Manage relationships APO09 Manage service agreements APO10 Manage suppliers APO11 Manage quality APO12 Manage risk APO13 Manage security Read the entire page →
From page 100... ... 100 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART D1b – ENABLING PROCESSES (EPs) CHECKLIST EP ID Enabling Process Yes/No BAI Build, Acquire, and Implement BAI01 Monitor programs and projects BAI02 Manage requirements definition BAI03 Manage solutions identification and build BAI04 Manage availability and capacity BAI05 Manage organizational change enablement BAI06 Manage changes BAI07 Manage change acceptance and transitioning BAI08 Manage knowledge BAI09 Manage assets BAI10 Manage configuration DSS Deliver, Service, and Support DSS01 Manage operations DSS02 Manage service requests and incidents DSS03 Manage problems DSS04 Manage continuity DSS05 Manage security services DSS06 Manage business process controls MEA Monitor, Evaluate, and Assess MEA01 Monitor, evaluate, and assess performance and conformance MEA02 Monitor, evaluate, and assess the system of internal control MEA03 Monitor, evaluate, and assess compliance with external requirements Read the entire page →
From page 101... ... Strategic Planning and Business Case Development Guide 101 TEMPLATE 2 – STRATEGIC PLANNING PART D2a – ENABLING PROCESSES (EPs) DESCRIPTIONS EP ID Enabling Process Process Description EDM Evaluate, Direct, and Monitor EDM01 Ensure governance framework setting and maintenance EDM02 Ensure benefits delivery EDM03 Ensure risk optimization EDM04 Ensure resource optimization EDM05 Ensure stakeholder transparency APO Align, Plan, and Organize APO01 Manage the IT management framework APO02 Manage strategy APO03 Manage enterprise architecture APO04 Manage innovation APO05 Manage portfolio APO06 Manage budget and costs APO07 Manage human resources APO08 Manage relationships APO09 Manage service agreements APO10 Manage suppliers APO11 Manage quality APO12 Manage risk APO13 Manage security Read the entire page →
From page 102... ... 102 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART D2b – ENABLING PROCESSES (EPs) DESCRIPTIONS EP ID Enabling Process Process Description BAI Build, Acquire, and Implement BAI01 Monitor programs and projects BAI02 Manage requirements definition BAI03 Manage solutions identification and build BAI04 Manage availability and capacity BAI05 Manage organizational change enablement BAI06 Manage changes BAI07 Manage change acceptance and transitioning BAI08 Manage knowledge BAI09 Manage assets BAI10 Manage configuration DSS Deliver, Service, and Support DSS01 Manage operations DSS02 Manage service requests and incidents DSS03 Manage problems DSS04 Manage continuity DSS05 Manage security services DSS06 Manage business process controls MEA Monitor, Evaluate, and Assess MEA01 Monitor, evaluate, and assess performance and conformance MEA02 Monitor, evaluate, and assess the system of internal control MEA03 Monitor, evaluate, and assess compliance with external requirements Read the entire page →
From page 103... ... Strategic Planning and Business Case Development Guide 103 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A1 - ISSUE ANALYSIS: ISSUE DESCRIPTION AND CURRENT CONDITION Issue Description Current Conditions Financial Operational Stakeholders Staﬀ Read the entire page →
From page 104... ... 104 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A2 - ISSUE ANALYSIS: IT GOALS IT Goals to be Addressed Y/N Financial ITG01 Alignment of IT and business strategy ITG02 IT compliance and support for business compliance with external laws and regulations ITG03 Commitment of executive management for making IT-related decisions ITG04 Managed IT-related business risk ITG05 Realized benefits from IT-enabled investments and service portfolio ITG06 Transparency of IT costs, benefits, and risk Customer ITG07 Delivery of IT services in line with business requirements ITG08 Adequate use of applications, information, and technology solutions Internal ITG09 IT agility ITG10 Security of information, processing infrastructure and applications ITG11 Optimization of IT assets, resources and capabilities ITG12 Enablement and support of business processes by integrating applications and technology into business processes ITG13 Delivery of projects delivering benefits, on time, on budget, and meeting requirements and quality standards ITG14 Availability of reliable and useful information for decision making ITG15 IT compliance with internal policies Development ITG16 Competent and motivated business and IT personnel ITG17 Knowledge, expertise and initiatives for business innovation Read the entire page →
From page 105... ... Strategic Planning and Business Case Development Guide 105 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A3 - ISSUE ANALYSIS: AIRPORT GOALS Airport Goals to be Addressed Y/N Financial AG01 Provide value to airport stakeholders through financial investments AG02 Provide competitive products and services for airlines and passengers AG03 Provide managed risk through safeguarding airport assets AG04 Maintain compliance with external laws and regulations AG05 Maintain financial transparency Customer AG06 Maintain a customer-oriented service culture AG07 Maintain business service continuity and availability AG08 Provide agile responses to a changing aviation environment AG09 Make information-based strategic decisions AG10 Optimize airline and passenger service delivery costs Internal AG11 Optimize airport-wide process functionality AG12 Optimize airport-wide process cost AG13 Manage airport-wide change programs AG14 Maximize airport operational and staff productivity AG15 Maintain compliance with internal airport policies Development AG16 Maintain skilled and motivated airport staff AG17 Maintain an innovative airport culture Read the entire page →
From page 106... ... 106 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A4 - ISSUE ANALYSIS: STAKEHOLDER NEEDS Stakeholder Needs to be Addressed Y/N SN01 Value from the use of IT SN02 User satisfaction with the quality of IT service SN03 Managed performance of IT SN04 Implementation of new technology for new strategic opportunity SN05 An appropriately built and structured IT department SN06 Managed dependency on external providers SN07 Managed IT outsourcing agreements SN08 Assurance over external providers SN09 Management of control requirements for information SN10 Management of all IT-related risk SN11 An efficient and resilient IT operation SN12 Control over the cost of IT SN13 Effective and efficient use of IT resources SN14 Effective and efficient use of sourcing options SN15 Adequate number of IT staff SN16 Developed and maintained IT staff skills SN17 Managed IT staff performance SN18 Assurance over IT SN19 Securely processed information SN20 Improved business agility through a flexible IT environment SN21 Delivered promises from IT projects SN22 IT support for the execution of business strategy SN23 Managed IT criticality in sustaining the enterprise SN24 Understanding of business processes dependent on IT and their requirements SN25 Understanding of IT operational and project budget requirements SN26 Understanding of the balance between IT support/maintenance and value creation SN27 Sufficient IT resources and infrastructure available to meet required strategic objectives SN28 Timely IT decisions SN29 Transparency for the total IT effort and investment SN30 IT support for enterprise regulation and service-level compliance SN31 Understanding of IT regulation requirements compliance Read the entire page →
From page 107... ... Strategic Planning and Business Case Development Guide 107 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A5 - ISSUE ANALYSIS: OPPORTUNITY PARAMETERS Opportunity Parameters Implementation Schedule Demands Opportunity Window for Solution Supporting Evidence that Opportunity is Real Positive Impact on the Business Read the entire page →
From page 108... ... 108 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B1 – OPPORTUNITY EVALUATION DESCRIPTION & BENEFITS/MEASUREMENT CRITERIA Opportunity Description Benefits and Measurement Criteria Category Benefit Value Financial Operational Stakeholders Staff Read the entire page →
From page 109... ... Strategic Planning and Business Case Development Guide 109 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B2 – OPPORTUNITY EVALUATION COST FUNDING PLAN Cost and Funding Plan Category Cost Item Value Budgeted (Yes/No) People Physical Marketing Stakeholders Organization Funding Source Amount Notes Read the entire page →
From page 110... ... 110 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B3 – OPPORTUNITY EVALUATION FEASIBILITY / RISKS / ISSUES Feasibility Component Rating (1-10) Method Used to Determine Feasibility Risks Description Likelihood Impact Mitigating Actions Issues Description Priority Resolution Actions Assumptions Read the entire page →
From page 111... ... Strategic Planning and Business Case Development Guide 111 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B4 – OPPORTUNITY EVALUATION STAKEHOLDER IMPACT Stakeholder Impacts Commercial Impacts Planning Impacts Facility Impacts Legal Impacts Financial Impacts Read the entire page →
From page 112... ... 112 Alternative IT Delivery Methods and Best Practices for Small Airports Stakeholder Impacts Risk Impacts Operations Impacts Regulatory Impacts Security Impacts Technology Impacts Read the entire page →

From page 83...

... 83 83 Introduction and Instructions 87 Template 1 -- Airport Profile 90 Template 2 -- Strategic Planning 103 Template 3 -- Business Case Development Guide Introduction and Instructions The Strategic Planning and Business Case Development Guide is a structured set of templates that guide the user through a step-by-step process of defining appropriate IT delivery methods based on a strategic evaluation of their unique stakeholder needs and the overall airport goals. It is a functional tool consisting of a set of self-evaluation checklists and templates that are available online (http://www.trb.org/Main/Blurbs/171838.aspx)