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Pages 1-6

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From page 3...
... 3Chapter 1: Why Do Agencies Integrate? INTRODUCTION: OVERVIEW OF THIS MANUAL Transit agencies integrate for a significant number of reasons, but the most common include the desire to improve the customer experience, accomplish more from an investment than a single agency could accomplish on its own, and reduce expenditures by eliminating duplication and improving eciencies.
From page 4...
... Transit Integration Manual4 In each of these example communities, mapped in the figure below, integration benefits consumers and agencies alike. For example, consumers no longer pay separate or additional fares to dierent providers or walk from one agency's transit center to another in Butte County, California, where several local and regional agencies consolidated as a single transit operation.
From page 5...
... 5Chapter 1: Why Do Agencies Integrate? USING CHAPTER 2 OF THIS MANUAL This Manual functions not as a prescriptive approach for integrating transit systems or elements of transit programs, but instead as a guide for understanding the array of issues that arise in a transit coordination eort.
From page 6...
... Transit Integration Manual6 IMPORTANCE OF UNDERSTANDING BENEFITS, COSTS AND PROCESS BEFORE PROCEEDING The research presented in Volume II of TCRP Report 173: Improving Transit Integration Among Multiple Providers emphasizes that integration is a process. No two agencies can announce they are integrating without an understanding of characteristics of their services, their stang, their needs, and the benefits they hope to achieve.

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