A Guidebook for Airport-Airline Consortiums (2014) / Chapter Skim
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Pages 104-124
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From page 104... ...
104 A P P E N D I X F Minimum Service Levels -- Illustrative Example AGREEMENT BY AND BETWEEN THE DETROIT AIRLINES NORTH TERMINAL CONSORTIUM AND THE WAYNE COUNTY AIRPORT AUTHORITY WCAA – DANTeC April 16, 2008 Consortium Agreement Page 1 Execution Copy
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From page 105... ...
Minimum Service Levels -- Illustrative Example 105 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-1 Draft 9 Exhibit D Minimum Service Levels Section 1.0 Overview These Minimum Service Levels ("MSL") establish the minimum requirements to be maintained by the Detroit Airlines North Terminal Consortium ("DANTeC")
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From page 106... ...
106 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-2 Draft 9 North Terminal Concessionaires North Terminal Customers Section 4.0 Service Environment The service environment for the MSL shall be the DANTeC Equipment, Systems, and Facilities as depicted in Exhibit A and described in Exhibit C In addition to the DANTeC Facilities, Systems, and Equipment, the following services to be performed by DANTeC are included as part of the MSL Service Environment: DANTeC Services North Terminal Ramp Control North Terminal Waste Removal North Terminal Pest Control Section 5.0 Periodic Review DANTeC shall be solely responsible for ensuring the objectives of this MSL are met.
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From page 107... ...
Minimum Service Levels -- Illustrative Example 107 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-3 Draft 9 DANTeC Ramp Control DANTeC Waste Removal DANTeC Pest Control Although DANTeC will be performing these services, the WCAA and other tenants will also perform maintenance tasks that are separate from this MSL. Table 6-1 provides a clarification of responsibility for those services being performed in the North Terminal complex.
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From page 108... ...
108 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-4 Draft 9 North Terminal Airline WCAA DANTeC Facility O&M Services (continued) Baggage Claim Airline/DANTeC Space Facility Inspection Service (FIS)
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From page 109... ...
Minimum Service Levels -- Illustrative Example 109 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-5 Draft 9 North Terminal Airline WCAA DANTeC Facility O&M Services (continued) Triturator Fire System Testing & Inspections Keying System Signage Automatic Doors Waste Removal (Dumpsters)
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From page 110... ...
110 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-6 Draft 9 Providing appropriate notification to WCAA and North Terminal users for all scheduled maintenance (see Service Management)
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From page 111... ...
Minimum Service Levels -- Illustrative Example 111 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-7 Draft 9 Section 7.0 Service Management The effective provision of in-scope services will result in consistent service levels. The following sections provide relevant details defining MSL requirements for service availability, monitoring, measurement, reporting, and other related components of in-scope services.
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From page 112... ...
112 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-8 Draft 9 Janitorial services will be performed by DANTeC in the non-public areas of the North Terminal as well as the Passenger Boarding Bridges (PBBs)
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From page 113... ...
Minimum Service Levels -- Illustrative Example 113 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-9 Draft 9 Task PBBs Inbound/ Outbound Bagroom NonPublic Restrooms Non-public Circulation corridors/stairs Airline/ DANTeC/ CBP Offices Operational Support Areas Dust surfaces and vents Daily Monthly Daily Monthly Daily Daily Relamp and clean fixtures As needed As needed As needed As needed As needed As needed Remove graffiti As needed As needed As needed As needed As needed As needed Replace light bulbs As needed As needed As needed As needed As needed As needed Spot carpet care As needed As needed As needed Clean windows Semiannually Semiannually Semi-annually Semiannually Semiannually Steam clean/extraction carpets Monthly Semiannually Semiannually Definition of Janitorial Services Empty trash containers - Carry container to cart and empty. Replace liner if necessary.
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From page 114... ...
114 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-10 Draft 9 Spot-clean walls, partitions and doors - Remove finger smudges, spots, or graffiti from walls and doors as required with appropriate cleaning materials. Clean and disinfect restroom fixtures - Clean and disinfect restroom fixtures with an approved chemical.
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From page 115... ...
Minimum Service Levels -- Illustrative Example 115 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-11 Draft 9 Carpet steam/extraction clean - Clean entire carpet with steam cleaning machine according to manufacturer's instructions. Allow to dry overnight.
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From page 116... ...
116 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-12 Draft 9 North Terminal Triturator The North Terminal Triturator is a separate facility that is part of the North Terminal complex. The triturator is provided for the air carriers operating from the North Terminal.
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From page 117... ...
Minimum Service Levels -- Illustrative Example 117 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-13 Draft 9 Measurement Definition Performance Target (Annual) Paging System Availability Percentage of time System is available outside of SMW.
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From page 118... ...
118 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-14 Draft 9 DANTeC will record and report the performance of the DANTeC Equipment as a measurement of the service levels DANTeC is responsible for under this MSL, in accordance with the following table. DANTeC will strive at all times to meet or exceed these performance targets.
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From page 119... ...
Minimum Service Levels -- Illustrative Example 119 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-15 Draft 9 Waste Removal DANTeC is responsible for emptying five trash compactors located within the North Terminal. DANTeC will perform this service a minimum of once per day except Sunday, or as needed to prevent overfill of the compactors and deter rodent infestation.
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From page 120... ...
120 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-16 Draft 9 Ramp Control Report Average aircraft wait times from request to authorization for clearance to push Volume during peak periods Common Use Gate Activity o Air Carrier o Aircraft type o Activity type (turnaround, terminator, originator) o Time on gate Common Use Overnight Gate Rentals Common Use Gate Activity schedule for the next two months Common Use Overnight Gate Rentals for the next two months Quarterly Report DANTeC will submit to the WCAA a Quarterly Report for DANTeC Facilities, Systems, Equipment, and Ramp Control.
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From page 121... ...
Minimum Service Levels -- Illustrative Example 121 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-17 Draft 9 DANTeC will submit to the WCAA an Annual Report for DANTeC Facilities, Systems, Equipment, and Ramp Control. The Annual Report will be provided within 30 days of the end of year, and will include, at a minimum, a summary of the Quarterly Reports for each quarter in the year and the following information: Service Level Report Systems and Equipment availability target o Percentage each system and equipment are available outside of the SMW compared to the targets in Section 7.6 and 7.7 above.
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From page 122... ...
122 A Guidebook for Airport-Airline Consortiums WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-18 Draft 9 o Vendor/contract number o Vendor/contract description o Vendor/contract duration o Vendor/contract estimated budget Incident Report The Incident Report will be provided for any service request categorized as ‘Critical' as defined in Section 7.10. The incident report will provide a copy of the service request and will include, at a minimum, the following information: Service request number Date of incident Time of incident Duration of incident Location of incident Description of incident o Cause of incident o Effect of incident o Resolution of incident Actions to be taken against offending party Mitigation plan to prevent future similar incident 7.10.
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From page 123... ...
Minimum Service Levels -- Illustrative Example 123 WCAA – DANTeC September 19, 2007 Consortium Agreement Page D-19 Draft 9 Life safety Security Local Area Network Incidents of any kind that render a system completely unusable or prohibits the processes required to enplane or deplane passengers. The following Service Requests will be categorized as ‘High' regardless of the system, time, or location: Code violations Incidents of any kind that affect two or more parties (i.e., two airlines, two dependent systems, etc.)
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From page 124... ...
Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005)
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