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From page 9...
... 9 CHAPTER 4 Project Approach The project team had encountered early skepticism about successfully achieving the project objectives and a resultant resistance from stakeholders during the initial research project, the skepticism being understandable based on the contentious nature of historical relationships between some transportation agencies and railroads. During the course of the research project, the project team worked closely with members of several Class I railroads and state transportation agencies.
From page 10...
... 10 Figure 4.1. Innovation adoption process model.

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