Understanding the Value of Social Media at Airports for Customer Engagement (2014) / Chapter Skim
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Pages 139-143
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140 Table A-1 presents the draft survey for the interviews to be conducted with selected airport representatives at U.S.
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141 (Continued on next page)
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142 TAble A-1 (continued)
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143 5. Does your airport have any partnership agreements with airlines, concessionaires, the local community, or others to use social media platforms for customer engagement?
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144 8. Do you currently use any social media management tools such as those listed in the table below?
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