Understanding the Value of Social Media at Airports for Customer Engagement (2014) / Chapter Skim
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Pages 146-157
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147 appendix c SOciaL Media GUideLineS and pOLicieS This appendix includes examples of airport social media guidelines and policies as well as excerpts from airport Facebook "About" pages which also outline basic social media guidelines and policies. exaMpLe GUideLineS Three examples of airport social media guidelines and policies were provided by the following Synthesis participants and are attached at the end of this appendix.
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148 • comments that suggest or encourage illegal activity • multiple successive off-topic posts by a single user • repetitive posts copied and pasted by multiple users In short: be nice. If you have any questions or comments about this policy, please email us.
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149 Cell Phones The Akron-Canton Airport provides cell phones to key individuals to assist them in the accomplishment of their duties. These phones are to be used to conduct business, to communicate and coordinate during emergencies and for after hours communication.
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150 Attachment C-2 DFW INTERNATIONAL AIRPORT ADMINISTRATIVE POLICY AND PROCEDURE
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156 Attachment C-3 For Mayo clinic employees The following are guidelines for Mayo Clinic employees and students who participate in social media. Social media includes personal blogs and other websites, including Facebook, LinkedIn, MySpace, Twitter, YouTube or others.
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157 issues. We review comments before they're posted, and those that are off-topic or clearly promoting a commercial product generally won't make the cut.
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Abbreviations used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005)
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