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Understanding the Value of Social Media at Airports for Customer Engagement (2014) / Chapter Skim
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Pages 18-18

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... 19 chapter five SOCIAL MEDIA GUIDELINES AND POLICIES Social media guidelines and policies are in the initial stages of development at many airports and businesses and vary depending on the activity of an organization. This chapter summarizes the current use of guidelines for employees and social media users based on the interviews conducted for this report.
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