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Pages 4-6

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From page 4...
... 4 The paper includes an overview of training/learning methodologies; return on investment (ROI) benchmarking and performance monitoring; and guidance for measuring training program performance, including a framework for assessing the "bottom line" business impact of effective training programs.
From page 5...
... 5 an appropriate benchmark. The research included an analysis of National Transit Database information, an on-line survey, three case examples, and outreach to the FTA.
From page 6...
... 6 SUMMARY This literature review underscored the limited research that has been performed on this topic over the last 25 years, despite the extensive evolution of transit bus agencies' operation and maintenance policies.

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