Optimizing Bus Warranty (2014) / Chapter Skim
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OPTIMIZING BUS WARRANTY Despite its importance, this appears to be the first known state-of-the-practice study that examines transit bus warranty. Although automobile dealers maximize profits by closely monitoring warranty to ensure that manufacturers pay for warranty-related repairs, transit agencies lag behind.
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2 use of e-mail to track claim status with vendors. Critical components to optimize warranty reimbursement include the use of strong contractual language, excellent record keeping, and employee dedication to warranty recovery.
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