Optimizing Bus Warranty (2014) / Chapter Skim
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Pages 29-34
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From page 29... ...
29 Warranty Tracking Because the agency typically has only one set of buses in warranty at a given time, tracking warranty coverage becomes a relatively easy task. Even though the agency's MIS allows it to track warranty coverage periods electronically, the process is primarily done manually because of the low vehicle count.
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From page 30... ...
30 In addition to supporting the agency's own warranty record keeping system, this documentation, along with the justification mentioned earlier to support extended engine warranty, is used to satisfy FTA triennial review requirements. Claim Forms Rockford uses warranty claim forms provided by each bus OEM, which are very similar.
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From page 31... ...
31 time when Rockford technicians will be required to take over repairs from the subsystem vendors. This in combination with the informal training received from subsystem vendors while they make warranty repairs places Rockford's technicians in a better position to handle drivetrain and heating, ventilating, and air conditioning repairs after the warranties end.
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From page 32... ...
32 by one of its bus OEMs. The clerk enters all data directly into a computer-based form, which is submitted by means of the Internet.
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From page 33... ...
33 Two full-time employees are assigned to administer warranty; one for bus warranty recovery, the other for rail warranty recovery. The bus warranty administrator has been trained by the bus OEMs in line with requirements set forth in DART's specifications, and received about 16 hours of warranty training for each bus procurement contract.
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From page 34... ...
34 on-site vendor warranty work and uses it as an opportunity to understand what went wrong and the steps taken by the vendor to correct it. DART shop personnel oversee and document all warranty repair work made by vendors.
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