Optimizing Bus Warranty (2014) / Chapter Skim
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3 repairs made. The dealer makes the repair at no charge and at the same time is given an opportunity to gain customer satisfaction and repeat business after the warranty expires.
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4 summarize the state of transit bus warranty practice. Doing so will help agencies understand how their warranty program compares with others, learn from each other's warranty approaches, and apply what they have learned to optimize their own warranty program and maximize financial compensation.
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5 thereby allowing individual agencies to determine how their procedures compare with agencies of similar resources. Chapter five consists of three case examples that examine specific aspects of warranty: • A small transit agency, represented by the Rockford Mass Transit District (MTD)
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