Optimizing Bus Warranty (2014) / Chapter Skim
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Pages 40-50
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40 SyntheSiS QueStionnaire optimizing BuS Warranty Note: This form is designed to be used electronically. Simply place the cursor inside the shaded box and either type in your response or left-click within the appropriate Yes/No answer box.
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41 3. Are warranty administrative personnel trained for their job?
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42 5d-2. Propulsion (CNG if applicable)
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43 7. Regarding major drivetrain components purchased separately (replacement parts)
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44 12. When vendors make repairs, do you use it as a learning opportunity for your own mechanics so they gain experience?
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45 20. Are there times when you make a repair covered under warranty and don't submit a warranty claim for it?
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46 23h. Regarding warranty repairs that require the bus to be towed back to the shop: (Check all that apply.)
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47 31. Does your tracking system issue periodic reports showing buses and components covered under warranty (warranty start and end dates/mileages)
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48 Specific Vendor Topics Note: Although you can mention vendor names if necessary to answer the questions below, they will not be used in the report.
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49 47. Using aftermarket parts or adding systems to buses after they've been manufactured can void the original warranty.
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50 52. Have you had any fleet defects where the bus manufacturer failed to update technical support information (parts, service, and operator's manuals)
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