Impacts of Aging Travelers on Airports (2014) / Chapter Skim
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12 If the check-in process can be confusing to the aging traveler, the airside environment, with its abundance of potential destinations (gates, retail outlets, eating establishments, toilets, etc.) and resulting signage clutter and information overload, can be even more confounding.
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From page 13... ...
13 flow-through elevators for reasons of safety, passenger convenience (especially for the elderly and families) , and energy conservation Another respondent said that, in a recently completed terminal, escalators had been eliminated in favor of elevators, ramps, and 1:20 gradient sloped floors.
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From page 14... ...
14 There is an apparent increase in the use of wheelchairs in airport terminals. This is partly owing to the increase in the number of elderly travelers.
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15 CONCESSIONS AND AMENITIES Because of an abundance of merchandise, airport concessions can be challenging for the elderly to navigate. To ensure optimum accessibility, one airport revised its contracts with concessionaires to require them to meet the same, more stringent standards for corridor widths, etc., as the public areas of the terminal.
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From page 16... ...
16 public spaces - Providing quiet rooms - Providing on-site medical services Hold Room Issues - Designated seating for the elderly - Wider spacing between rows of seats - Visual as well as audio gate announcements - Elder-appropriate seating ICON KEY Capital Cost to Implement. Operational Costs/Staff Required.
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