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From page 9... ... 9 The check-in area -- usually an architecturally impressive space intended to instill a sense of awe and excitement at the prospect of taking a trip by air -- traditionally represented the front door to an airport terminal. Nowadays, an older traveler entering such a space, with its visual information overload, large numbers of people, and loud ambient noise levels, may find it stressful and even disorienting (Figure 5) Read the entire page →
From page 10... ... 10 FIGURE 5 Crowded check-in hall. FIGURE 6 New check-in technology. Read the entire page →
From page 11... ... 11 Issues: Obstacles: Strategies: Wayfinding in the Check-in Lobby - Volunteer information booths directly inside entry - Correctly oriented "You Are Here" maps - Signs in plain language, not airline/airport jargon Dealing with Technology - Airline staff with hand-held devices to assist the elderly - Volunteer staff located near self-service check-in devices - Self-service devices with audio menus Fatigue Due to Standing/Queuing - Provision of abundant seating in the check-in hall - Pager system to allow passengers to be seated while waiting Handling Heavy Baggage - European-style ticket counter bag wells at floor level Negotiating the Security Checkpoint - Screens showing live action film of the screening process - Dedicated lane for elderly and disabled - Enlarged "recomposing lounges" - TSA Notification card that assures special assistance - TSA Cares program help line to call for information - My TSA smart phone application ICON KEY Capital Cost to Implement. Operational Costs/Staff Required. Read the entire page →

From page 9...

... 9 The check-in area -- usually an architecturally impressive space intended to instill a sense of awe and excitement at the prospect of taking a trip by air -- traditionally represented the front door to an airport terminal. Nowadays, an older traveler entering such a space, with its visual information overload, large numbers of people, and loud ambient noise levels, may find it stressful and even disorienting (Figure 5)

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From page 10...

... 10 FIGURE 5 Crowded check-in hall. FIGURE 6 New check-in technology.

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From page 11...

... 11 Issues: Obstacles: Strategies: Wayfinding in the Check-in Lobby - Volunteer information booths directly inside entry - Correctly oriented "You Are Here" maps - Signs in plain language, not airline/airport jargon Dealing with Technology - Airline staff with hand-held devices to assist the elderly - Volunteer staff located near self-service check-in devices - Self-service devices with audio menus Fatigue Due to Standing/Queuing - Provision of abundant seating in the check-in hall - Pager system to allow passengers to be seated while waiting Handling Heavy Baggage - European-style ticket counter bag wells at floor level Negotiating the Security Checkpoint - Screens showing live action film of the screening process - Dedicated lane for elderly and disabled - Enlarged "recomposing lounges" - TSA Notification card that assures special assistance - TSA Cares program help line to call for information - My TSA smart phone application ICON KEY Capital Cost to Implement. Operational Costs/Staff Required.

Read the entire page →

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