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From page 132... ... Page 8-1 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families The preceding chapters provided guidance for identifying unmet and under-met transportation needs among veterans, active duty military, and their families and for assessing options to meet those needs through existing or new transportation services. In particular, Chapters 6 and 7 describe options to use and enhance existing public transit and specialized transportation programs to meet the identiied transportation needs of the target groups. Read the entire page →
From page 133... ... Page 8-2 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Yellow Cab of Little Rock Central Arkansas Veterans Healthcare System contracts with Little Rock Yellow Cab to transport eligible patients, lab specimens and other items. Cost-saving measures include standard rates for frequent destinations; lat rates for local packages and specimens regardless of distance or time needed; and long-distance patient transport when the VA transportation is not available. Read the entire page →
From page 134... ... Page 8-3 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Iniang a New Service In certain situations, the best option may be to create a new transportation program under the authority of an existing community organization. This might be a reasonable option where signiicant trip demand has been identiied and no existing public or private transportation provider is apparent which could operate the service effectively. Read the entire page →
From page 135... ... Page 8-4 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" less, beneitting from shorter trip distances, shared vehicles, leveraged employees and facilities, in-kind donations, and volunteer labor. Begin by Developing a Budget The irst step in identifying and securing funding for your transportation program is to develop a realistic operating budget for at least the irst three years of the service. Read the entire page →
From page 136... ... Page 8-5 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" organizations and programs whose purpose is to serve veterans, active duty military, and their families. Federal Funding Secon 5310, Enhanced Mobility of Seniors and Individuals With Disabilies To be realistic, Federal funding for new specialized transportation is limited and the competition can be ierce. Read the entire page →
From page 137... ... Page 8-6 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" A good resource to learn about state funding for veterans' transportation is a report by the National Conference of State Legislatures, titled, A Mission to Serve: State Activities to Help Military Veterans' Access Transportation. See this link: http://www.ncsl.org/research/military-and-veterans-affairs/mission-to-serve-report-veterans-transportation.aspx sure that you are on their mailing list for their annual or biennial grant cycle. Read the entire page →
From page 138... ... Page 8-7 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" The Riverside Transit Agency in Southern California adopted a new policy in 2013, allowing all military veterans to ride at a discounted rate, and active duty military, police and �ire personnel to ride for free. The policy allows veterans to ride for just 70 cents -- the same as senior, disabled and Medicare riders. Read the entire page →
From page 139... ... Page 8-8 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" In Jackson County, Oregon the Rogue Valley Transportation District opened discussions with a local fruit packing company about sharing the cost for a special shuttle to the company's packing and shipping facility for its �irst shift workers. Spurred by a coordinated plan update, plans called for the shuttle totransport veterans from a local Veterans rehabilitation facility and others to the company's plant in time for the 5 a.m. Read the entire page →
From page 140... ... Page 8-9 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Private Donations -- Great Falls, Montana A veteran volunteer at the local VFW in Great Falls, Montana recognized the transportation needs of the area's homeless veterans (Malmstrom Air Force Base is nearby) and donated $200 in 2011 to the local public transit agency to purchase trips for the veterans. Read the entire page →
From page 141... ... Page 8-10 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" A "non-cash match" may be donations, volunteer services, or in-kind contributions so long as: The value of each is documented and supported,The match represents a cost which would otherwise be eligible under the program, and The cost is included in the net project costs in the project budget. Read the entire page →
From page 142... ... Page 8-11 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" and how long will the distances be? Make sure the vehicles that you obtain are appropriate to the service that you'll be providing. Read the entire page →
From page 143... ... Page 8-12 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" such cases, the volunteer is probably more comfortable driving their own vehicle and the sponsoring organization avoids a large capital investment for a one-person trip. Volunteer drivers in such programs generally receive a permile reimbursement to cover fuel, maintenance and vehicle costs. Read the entire page →
From page 144... ... Page 8-13Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Vehicle sharing could involve renting the vehicles from another agency during their unused periods or contracting for another organization to provide you with a vehicle plus a qualiied driver to transport your clients during speciied hours. Among considerations should be: provision of insurance, maintenance of the vehicles, servicing and cleaning, responsibility for vehicle breakdowns, driver training and licensing, and compensation for the services provided. Read the entire page →
From page 145... ... Page 8-14 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" OUTREACH is a non-pro�it agency in Santa Clara County, California, that provides a range of community-based transportation services. As the broker for the local transit authority's ADA paratransit service, the agency negotiated with Santa Clara County to maintain the paratransit vehicles, a more cost-effective option than maintenance through the ADA contractor. Read the entire page →
From page 146... ... Page 8-15Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" exteriors, and fueling the vehicles. While pre-operation inspections and minor daily cleaning of the interiors is generally done at the storage facility, vehicle washing, fueling and more involved servicing will need to take place at appropriate facilities away from the storage facility. Read the entire page →
From page 147... ... Page 8-16 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" enable you to qualify existing staff or volunteers to drive new or larger vehicles, however this opportunity may or may not exist in your community depending on available organizations and their willingness to provide such training. A good place to recruit for prospective drivers with existing licensing would be through VSO and veterans' networks since many veterans have applicable military training on specialized vehicles and may have obtained passenger transportation license certi�ications for other positions. Read the entire page →
From page 148... ... Page 8-17 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" place of the volunteer's policy while they are providing a designated trip. Providing additional insurance coverage for your volunteer drivers will help your organization to attract and retain a willing and active pool of volunteers by removing the added inancial responsibility of transporting passengers. Read the entire page →
From page 149... ... Page 8-18 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Transportation, by its nature, has a lot of moving parts and pieces that can be counted and tallied to document what's being done. That suggests a need to design your data collection carefully to prevent overwhelming yourself and others with too much data while ensuring that the really necessary data is collected and maintained accurately. Read the entire page →
From page 150... ... Page 8-19 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Memorandum of Understanding (MOU) Read the entire page →
From page 151... ... Page 8-20 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" The City of Fayetteville, North Carolina, which is home to Fort Bragg, has been working with Fort Bragg of�icials to better coordinate the city's transit system, FAST (Fayetteville Area System Transit) with the on-base shuttle system. Read the entire page →
From page 152... ... Page 8-21 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Chapter 8 Business Practices: "Let's Make a Deal" Chapter 8: Community Tools 8.1 Fact Sheet: Enhanced Mobility of Seniors and Individuals with Disabilities, Section 5310 8.2 "Applicability of Third-Party Contract Clauses," Exhibit 6-2 from 2013 FTA Triennial Review Workshop Workbook 8.3 Value of Volunteer Hours by State, 2011 8.4 Data Collection and Reporting: Common Operating and Financial Data and Performance Measures for Transportation Services 8.5 Sample Agreements 8.5.1 Volunteer Agreement and Release from Liability 8.5.2 Memorandum of Understanding (MOU) 8.5.3 Vehicle Sharing Read the entire page →
From page 153... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-22 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.1 Fact Sheet: Enhanced Mobility of Seniors and Individuals with Disabilities, Section 5310 Read the entire page →
From page 154... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-23 Read the entire page →
From page 155... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-24 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.2 "Applicability of Third-Party Contract Clauses," Exhibit 6-2 from 2013 FTA Triennial Review Workshop Workbook http://www.fta.dot.gov/5-24_0700_Grantee_Handbook.pdf Read the entire page →
From page 156... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-25 Read the entire page →
From page 157... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-26 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.3 Value of Volunteer Hours by State, 2011 Source: http://www.independentsector.org/volunteer_time Read the entire page →
From page 158... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-27 8.4 Data Collecon and Reporng: Common Operang and Financial Data and Performance Measures for Transportaon Services Operating Data This data will document the levels of services operated, the number and character of trips provided, and the quality of service provided to your passengers. Basic operating data should include: o Number of vehicles in service by hour o Vehicle miles operated o Vehicle hours operated o Number of trips provided o Number of passengers carried o Origin and Destinations of trips by city or community name or common destination name o Number of trip requests received o Number of trip requests denied o Number of late trips o No-show passengers o Number of passengers using wheelchairs/scooters Financial Data This data will document the total and net cost of the transportation service provided. Read the entire page →
From page 159... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-28 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.5.1 Volunteer Agreement and Release from Liability Documents should be customized to meet the speciic needs of your organization. You should review any sample documents with your organization's legal counsel before using them in your organization. Read the entire page →
From page 160... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-29 7. Read the entire page →
From page 161... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-30 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.5.2 Memorandum of Understanding (MOU) Sample Memorandum of Understanding WHEREAS, [Partner 1] Read the entire page →
From page 162... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-31 3) Compensation for [non-lead] Read the entire page →
From page 163... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-32 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families 8.5.3 Vehicle Sharing Sample Vehicle Sharing Agreement This document sets out a vehicle sharing agreement between [name of Owning Organization] (Owner) Read the entire page →
From page 164... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-33 Vehicle(s) must be jointly inspected by both parties at the initiation of this agreement and any apparent defects must be noted. Read the entire page →
From page 165... ... Chapter 8 Business Practices: "Let's Make a Deal" Page 8-34 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families vehicle(s) at the time of loss. Read the entire page →
From page 166... ... Chapter 8 Business Practices: "Let's Make a Deal" Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families Page 8-35 Chapter 8: Additional Resources Burkardt, J et al., TCRP Research Results Digest 99: Improving Mobility for Veterans, Transportation Research Board of the National Academies, Washington, D.C., 2011, http://www.trb.org/PublicTransportation/Blurbs/165243.aspx Cambridge Systematics, Inc., with KFH Group, Inc., McCollom Management Consulting, Inc., and B Read the entire page →

From page 132...

... Page 8-1 Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families The preceding chapters provided guidance for identifying unmet and under-met transportation needs among veterans, active duty military, and their families and for assessing options to meet those needs through existing or new transportation services. In particular, Chapters 6 and 7 describe options to use and enhance existing public transit and specialized transportation programs to meet the identiied transportation needs of the target groups.