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Command-Level Decision Making for Transit Emergency Managers (2013) / Chapter Skim
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Pages 23-23

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... CHAPTER 5: CONCLUSION Lessons learned from implementing TERA showed that a significant impediment to successful adoption of the tool was a reluctance to utilize a new technology-based method for conducting training exercises. A factor that should be considered for overcoming this reluctance is by providing real-time coaching and facilitation support within the user community.
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