Using Pictograms to Make Transit Easier to Navigate for Customers with Communication Barriers (2013) / Chapter Skim
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TCRP A-33A Final Report 4 SUMMARY The concept that picture-based messages could be effective tools to communicate during an emergency with transit riders, especially those with communication barriers, arose as part of the work for the Transportation Research Board study TCRP A-33: Communication with Vulnerable Populations: A Transportation and Emergency Management Toolkit (TCRP Report 150)
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TCRP A-33A Final Report 5 The study had three fundamental components – a literature review; primary research with bus drivers and representatives of transit agencies and agencies serving vulnerable populations; development and testing of pictograms. Using the messages that bus drivers said would be most critical from their perspective, the research team developed and tested variations on each of a series of pictograms intended for use in a scenario where a bus was stopped.
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TCRP A-33A Final Report 6 3. Pictograms that give directions that involve an object or person (e.g., headphones, the driver, "Stay In Your Seat")
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