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From page 60... ... TCRP A-33A Final Report 58 APPENDIX D INSTRUCTIONS FOR TRANSIT AGENCIES OVERVIEW OF PROJECT Thank you for agreeing to assist in this research project for the Transportation Research Board to test using picture-based communication tools (pictograms) as a way to make communication easier in an emergency. Read the entire page →
From page 61... ... TCRP A-33A Final Report 59 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 1 Participate in phone call with JMA research team to meet your local human service provider representative This introductory phone call will give you a chance to connect with the human service agency that will be assisting with the project, ask questions directly of the JMA team and jumpstart your local work. The local service provider will also be receiving a packet of information with tailored action steps to complement what your agency will be doing. Read the entire page →
From page 62... ... TCRP A-33A Final Report 60 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 2 Decide on the date, time and location for your focus group testing Location 1. Use a parked bus to test the pictograms. Read the entire page →
From page 63... ... TCRP A-33A Final Report 61 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 3 Recruit a driver who is willing to help test the pictograms This project is unique because the people who would actually use the final pictograms will be testing them for clarity and usefulness. The bus driver who will lead the discussion is a key person in the testing process. Read the entire page →
From page 64... ... TCRP A-33A Final Report 62 8. Ask the driver for an explicit commitment to participate: for example, "Are you willing to lead a focus group discussion for this project on (date) Read the entire page →
From page 65... ... TCRP A-33A Final Report 63 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 4 Conduct the focus group discussion about the pictograms In this envelope, you will find the following materials to help you lead and record the discussion: • Blank name tags and marker • Numbered pictograms • Comment cards • Forms for taking notes • Pens • Incentive gifts for participants to be handed out at the end of the focus group discussion Please follow these steps in the exact order they are written 1. Set the scene. Read the entire page →
From page 66... ... TCRP A-33A Final Report 64 Driver's instructions Please exactly follow the directions listed below. This will allow the best comparisons between different discussion groups. Read the entire page →
From page 67... ... TCRP A-33A Final Report 65 • "Please listen to these instructions before we start. I am going to ask you to discuss and write down your reactions as I go through the pictures. Read the entire page →
From page 68... ... TCRP A-33A Final Report 66 • (WAIT 2 minutes – the service provider will help keep track of the time) • "Now, let's start the group discussion. Read the entire page →
From page 69... ... TCRP A-33A Final Report 67 • "THANK YOU for being here today. Your contributions will make transit safer in the future for all people who ride buses! Read the entire page →
From page 70... ... TCRP A-33A Final Report 68 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 5 Gather notes and observations from test THIS STEP IS VERY IMPORTANT. The research team is relying on you – the driver (and the transit agency observer, if participating) Read the entire page →
From page 71... ... TCRP A-33A Final Report 69 INSTRUCTIONS FOR TRANSIT AGENCIES STEP 6 Return the packet of materials to JMA This final step ends your participation. In this envelope you will find: 1. Read the entire page →
From page 72... ... TCRP A-33A Final Report 70 PICTOGRAM COMMENT CARD Tips on what to look for: • Size of pictogram: Is it too big? Not big enough? Read the entire page →
From page 73... ... TCRP A-33A Final Report 71 PICTOGRAM COMMENT CARD Tips on what to look for: • Size of pictogram: Is it too big? Not big enough? Read the entire page →
From page 74... ... TCRP A-33A Final Report 72 PICTOGRAM COMMENT CARD Tips on what to look for: • Size of pictogram: Is it too big? Not big enough? Read the entire page →
From page 75... ... TCRP A-33A Final Report 73 PICTOGRAM COMMENT CARD Tips on what to look for: • Size of pictogram: Is it too big? Not big enough? Read the entire page →
From page 76... ... TCRP A-33A Final Report 74 PICTOGRAM COMMENT CARD Tips on what to look for: • Size of pictogram: Is it too big? Not big enough? Read the entire page →
From page 77... ... TCRP A-33A Final Report 75 DRIVER PICTOGRAM COMMENTS Tips • Listen for the main idea; jot down important words that will help you remember what a speaker says. You can write more detail at the end of the discussion. Read the entire page →
From page 78... ... TCRP A-33A Final Report 76 Pictogram #3 – "Turn Off" Pictogram #4 – "Stay Calm" Read the entire page →
From page 79... ... TCRP A-33A Final Report 77 Pictogram # 5 – "Follow Me" Pictogram # 6 – "Stay Seated" Read the entire page →
From page 80... ... TCRP A-33A Final Report 78 Pictogram #7 – "Delay" Pictogram #8 – "Change in Route Read the entire page →
From page 81... ... TCRP A-33A Final Report 79 Pictogram #9 – "Danger" Pictogram #10 – "Help Is Coming" Read the entire page →

From page 60...

... TCRP A-33A Final Report 58 APPENDIX D INSTRUCTIONS FOR TRANSIT AGENCIES OVERVIEW OF PROJECT Thank you for agreeing to assist in this research project for the Transportation Research Board to test using picture-based communication tools (pictograms) as a way to make communication easier in an emergency.