Using Pictograms to Make Transit Easier to Navigate for Customers with Communication Barriers (2013) / Chapter Skim
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TCRP A-33A Final Report 80 APPENDIX E INSTRUCTIONS FOR SERVICE PROVIDERS PROJECT OVERVIEW Thank you for agreeing to assist in this research project for the Transportation Research Board to test picture-based communication tools (pictograms) that could be used as a way to make communication easier in an emergency.
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TCRP A-33A Final Report 81 INSTRUCTIONS FOR SERVICE PROVIDERS STEP 1 Participate in phone call with JMA research team to meet your local transit team member This introductory phone call will give you a chance to meet your local transit team member, ask questions directly of the JMA research team and jumpstart your local work. This packet of information with tailored action steps complements your partner transit agency's action plan.
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TCRP A-33A Final Report 82 INSTRUCTIONS FOR SERVICE PROVIDERS STEP 2 Identify focus group discussion participants With this step you will find a project description sheet that you can use when talking with potential focus group participants; you can make copies to share with them. Develop a list of potential recruits 1.
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TCRP A-33A Final Report 83 INSTRUCTIONS FOR SERVICE PROVIDERS STEP 3 Recruit focus group participants To find a good mix of people for the focus group discussion you may need to tap into your own network of clients and also clients of other service providers. Be prepared to briefly describe the project, what participants will be asked to do and what support you can provide to help them attend the discussion group and get back home.
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TCRP A-33A Final Report 84 7. Exchange contact information so that each of you knows how to contact one another if there are changes in plans or there is a need for more information.
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TCRP A-33A Final Report 85 INSTRUCTIONS FOR SERVICE PROVIDERS STEP 4 Act as a support person the day of the focus group It is important that you as the representative of your agency/organization work closely with transit agency personnel during the focus group. Your assistance will be needed to take notes and to observe how people react to the pictograms.
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TCRP A-33A Final Report 86 INSTRUCTIONS FOR SERVICE PROVIDERS STEP 5 Gather notes and observations from the discussion This step is very important. JMA is relying on you as well as the transit agency personnel to write notes about what you heard people say and how you saw people react.
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TCRP A-33A Final Report 87 The next five pages contain the comment cards to be used by observers to record their observations.
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From page 90... ...
TCRP A-33A Final Report 88 OBSERVER PICTOGRAM COMMENTS Tips • Listen for the main idea; jot down important words that will help you remember what a speaker says. You can write more detail at the end of the discussion.
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TCRP A-33A Final Report 89 Pictogram #3 Pictogram #4
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TCRP A-33A Final Report 90 Pictogram #5 Pictogram #6
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TCRP A-33A Final Report 91 Pictogram #7 Pictogram #8
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TCRP A-33A Final Report 92 Pictogram #9 Pictogram #10
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