Using Pictograms to Make Transit Easier to Navigate for Customers with Communication Barriers (2013) / Chapter Skim
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TCRP A-33A Final Report 7 CHAPTER 1 Background 1.1 Problem Statement and Research Objectives Problem Statement Navigating the public transit system appears simple for frequent riders during routine times, but in an emergency the transportation system can bewilder all riders. In emergencies – no-notice or short-notice events – every aspect of communication becomes more difficult, particularly for people who can't understand spoken or written English.
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TCRP A-33A Final Report 8 Task 3: Interviews with experts who provide services to vulnerable populations to identify groups most likely to need pictograms. Task 4: Selection of a scenario useful for developing and testing messages (e.g., a weather evacuation)
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TCRP A-33A Final Report 9 served as sources of information related to identification of case studies, emerging practices, and recently released TRB study reports that brought added layers of information to the project team.
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