Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information (2012) / Chapter Skim
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Pages 30-36
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30 Traveler Market Segments Each airport has unique characteristics and therefore unique traveler information needs. This chapter identifies the airport traveler market segments that exist at every airport and discusses their characteristics and information needs.
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assessing airport traveler Information Needs 31 – Know the most efficient way of accessing the airport; – Trips are generally short in duration (0 to 3 nights) ; – Carry little luggage compared to non-business travelers; – Sensitive to access time reliability (even minor delays)
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32 Guidebook for Implementing Intelligent transportation Systems elements to Improve airport traveler access Information The following travel modes were included in the matrix: • Automobile drop-off/pick-up, • Automobile self-park, • Rental car, • Taxi, • Private car service, • Shared van (shuttle) , • Local bus, • Charter bus, and • Rail transit.
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Table 7. Summary of airport traveler information needs and applicable technology applications.
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34 Guidebook for Implementing Intelligent transportation Systems elements to Improve airport traveler access Information Additional Considerations Geographic Location According to ACRP Report 4: Ground Access to Major Airports by Public Transportation, characteristics related to the geographic location of an airport that have an impact on mode choice and associated information needs are how densely clustered the airport market trip origins are (i.e., a downtown market that can be served by fixed route and schedule services) , how dispersed the trip origins are (i.e., an exurban market that facilitates the formation of gathering locations for shared-ride services)
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assessing airport traveler Information Needs 35 Accessibility of Traveler Information for Persons with Disabilities Section 508 of the Rehabilitation Act of 1973 requires that individuals with disabilities, who are seeking information from a federal agency via electronic means or from information technology, have access to the information equal to that of users without disabilities. Section 508 applies in all circumstances unless an undue burden would be placed upon the agency to provide the information in an accessible manner.
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From page 36... ...
36 Guidebook for Implementing Intelligent transportation Systems elements to Improve airport traveler access Information Distracted Driving Legislation Many types of air travel information are most beneficial if received in real-time (e.g., flight/ gate status, access route congestion, check-in/security wait times, parking availability, real-time arrival information for transit modes, etc.)
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