Developing, Enhancing, and Sustaining Tribal Transit Services: A Guidebook (2012) / Chapter Skim
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40 Introduction This chapter presents the importance of developing a vision for the transit service and having specific objectives. It provides examples of mission statements, goals, and objectives that have been developed by tribal transit agencies.
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Developing a transit Vision, Goals, and Objectives 41 When thinking about opportunities for transit, consider changes in technology and markets; changes in government policy; and changes in social patterns, population profiles, lifestyles, and local events. Threats: • What obstacles does the service face?
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42 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook A Worksheet for Drafting a Mission Statement 1. What traits do we consider worthwhile?
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Table 5.1. Objectives worksheet.
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44 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook Sample Mission, Goals, and Objectives The following is an example of a mission statement with corresponding goals and objectives developed for Menominee Public Transit of the Menominee Indian Tribe in Wisconsin. Menominee Public Transit Mission Statement Menominee Public Transit strives to encourage the improvement, efficiency, and use of the Menominee Public Transit system within the Reservation and County in order to enhance access of employment, health care, recreation, education and public services for the Menominee People.
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Developing a transit Vision, Goals, and Objectives 45 Goal 4: For a community to have a successful transit service, it must first have a rational and complete system of walkways and pedestrian amenities, so this goal is to help improve the overall pedestrian activities on the reservation/county. Objectives of Goal 4: 1.
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46 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook the perceived benefits might be even more important to people than the actual, quantifiable benefits. Many people want public transportation in their community because it is perceived as a symbol of civic progress and pride.
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Developing a transit Vision, Goals, and Objectives 47 However, simply measuring the "hardware" without measuring user satisfaction or user opinion -- considered output measures -- is meaningless. Users' opinions about public transportation are as important to measure as the number of maintenance facilities.
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48 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook Measures Definitions Purpose Type Automobile Vans 12–16 passengers Bus < 36 passengers Bus < 67 passengers School Buses Assists in determining if available transit assets are sufficient to satisfy current and projected demand Age The year the vehicle was made. Manufacturer and model number General Motors Ford Chrysler Dodge El Dorado Other: Fuel type Gasoline Diesel Liquefied natural gas Methanol Ethanol Seating configuration and capacity Number of seats installed in the vehicle Mileage 0–50,000 50,001–75,000 75,001–100,00 100,001–125,000 125,001–150,000 150,000 and above Expected lifetime Period of active service expected from acquisition to retirement Estimated vehicle replacement cost How much each vehicle would cost to replace at market rates Estimated vehicle rehabilitation costs Costs for repairs to avoid vehicle replacement Ownership arrangements Owned Leased under purchase agreement*
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M easures Definitions Purpose Maintenance Number of vehicles operating at maximum capacity Assists in determining reliability and safety of vehicles Number of breakdow ns and service calls Annual number of responses to breakdowns on vehicles in service Service disruptions caused by breakdow ns Missed trips or missed routes caused by breakdowns of vehicles Fleet condition Excellent -- No repairs needed Good -- Only regular maintenance needed Average -- Major repairs needed Poor -- Major reconstruction of vehicles needed to continue service Dependability Malfunctions and breakdow ns, measured in terms of months or y ears, vehicle-miles, or operating hours Number of fleet breakdowns per annual fleet vehicle-miles Assists in determining if providers can deliver safe, consistent service Repair time Average length of time required to repair vehicles System Number of active vehicles Vehicles available to operate, including those out for routine repair Assists in determining if the organizational structure of pro- viders is capable of delivering reliable service Number of ADA-accessible vehicles Number of vehicles that meet ADA guidelines Responsiveness to users wi th special needs Existence of and adherence to ADA service plan Capacity Annual number of passengers that could be carried by fleet operating at maximum capacity Fare structure and collection How much passengers pay to use service Funding needs At existing level of service, how much money is required to operate Funding sources In actual figures and in percentages of total budget, what are the funding sources for the service Safety Accidents per 100,000 miles Number of vehicular and personal accidents per 100,000 miles Assists in determining if transit providers can assure passenger safety Response time of support services, emergenc y contingency vehicles Time taken by emergenc y contingenc y vehicles to reach disabled vehicle to take on passengers and continue trip Effectiveness of safety equipment Driver training in first aid, defensive driving, passenger assistance Crime number, location, ty pe, persons involved, costs, resolutions Table 5.4. Evaluation criteria: maintenance, dependability, system, and safety.
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50 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook Area of Interest Evaluation Criteria Measures Purposes Social role of public transportation Community coverage Percentage of total community accessible by transit systems Allows identification of gaps in service and need for additional resources Clientele coverage Permits identification of effective service providers and establishment of averages for service standards Level of service Hours of service per day Assists in deciding if service expansion is needed Resource utilization Passengers per vehicle-mile Passengers per vehicle-hour Passengers per service day Passenger miles per vehicle-trip Vehicle-miles per vehicle Vehicle-hours per vehicle Pinpoints under and over use of vehicles and need for fleet expansion or service redesign Costs per services used Cost per one-way passenger-trip Cost per passenger-mile Cost per loaded vehicle-hour Demonstrates efficiency and cost-effectiveness Future role of public transportation Demographics Current figures on age, socioeconomic characteristics, car ownership, employment status, travel patterns and ridership on transit services Projected changes in the above demographics and ridership on transit services Allows tracking of impact of demographics so ratio of funding can be maintained Table 5.5. Possible input and output measures: role of public transportation.
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Ar ea of Interest Ev aluation Criteria Measures Purpose Coordination bet we en existing systems Number of providers Spheres and levels of activit y of all pas senger transportation providers in the service area - transit sy stems, taxis, vanpools, etc. Excellent resource information for identification of gaps and overlapping services as we ll as potential providers of service Intermodal public transportation facilities Passenger movement Ease of transfer between modes Ease of ticketing procedures Interline agreements Schedule coordination, explicit or serendipitous Assists determination of degree of coordination among sy stems and highlights areas w here transfers are difficult Access Location and number of exclusive transit parking spaces at rail or air facility or special lanes or allow ances for transit A tangible measure of transit-friendliness of infrastructure Transit-friendly infrastructure Land-us e development Historical patterns compared to future growth projections and impact of both on transit Future road construction plans and impact on transit compared to historical patterns Helps determine the amount of transit- friendly growth and development patterns Design and placement Building codes or zoning requirements that do not promote ease of use of multiple occupant vehicles Current patterns of placement, size, shape of buildings Availability of sidew alks or pedestrian wa lkw ays Recognizes interrelatedness of all infra - structure and allows monitoring of impact of construction on transit Population Current population distribution and demographics Projected future population and demographic trends Recognizes the basis of demand and need for services is related to population and population distribution and must be know n for cost-effective resource allocation Promotion of public transportation Information Know ledge of services as assessed by survey Assists in identification of gaps in information dissemination and need for communication program Marketing Effectiveness of marketing campaigns in terms of desired result (such as increased ridership)
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52 Developing, enhancing, and Sustaining tribal transit Services: a Guidebook Valuable material for establishing performance measures also can be found in TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System and TCRP Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. For More Information Weaver, P
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