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Voice Communication Between Humans and Machines (1994) / Chapter Skim
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A Perspective on Early Commercial Applications of Voice-Processing Technology for Telecommunications and Aids for the Handicapped
Pages 275-279

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 275...
... Speech recognition applications using small vocabularies deliver significant cost reduction for the service providers and also expand markets to rotary telephone users. Speech synthesis provides cost reduction and expanded services for its users, despite "nonhuman" sound.
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From page 276...
... These were not the normal directions for the research community, causing researchers to revert to ivory tower "real research." But the Devout for this simple application was understood to be 1 J ~ large from the earliest days. The payout was recognized, out tne direction was different and the technical research was not as challenging as others.
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From page 277...
... CURRENT COMMERCIAL APPLICATIONS: TELEPHONE BASED Successful application experience on a large scale is occurring in applications of speech recognition that deliver large cost reductions. Automation of operator services is the largest ongoing commercial application, at first using "yes" and "no" to save hundreds of millions of dollars a year for telephone companies, initially in the United States and Canada.
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From page 278...
... CURRENT COMMERCIAL APPLICATIONS: AIDS TO THE HANDICAPPED This market area uses signal-processing technologies to enhance hearing-aid performance. Hearing loss affects more people than any other disability over 3 million people in the United States.
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From page 279...
... Greater involvement of human factors professionals and systems integrators is enhancing the possibility of commercial success. The global research community needs to continue its impressive efforts at expanding the capability of the technologies while encouraging and learning from the commercialization efforts.
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Key Terms

  • speech synthesis
  • factors professionals
  • telephone companies
  • service providers
  • reverse directory

  • cost reduction
  • user interface
  • directory assistance
  • commercial application
  • successful commercialization

  • interface issues
  • meet additional
  • service bureaus
  • information service
  • big incentive

  • spurring advances
  • real research
  • telecommunications application
  • deploying speech
  • commercial demonstrations

  • successful application
  • user challenges
  • ongoing commercial
  • telephone users
  • broadly deployed

  • impressive efforts
  • expanded services
  • disabled people
  • cost reductions
  • commercialization efforts


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