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From page 1... ... Research Results Digest 88 June 2008 International Transit Studies Program Report on the Fall 2007 Mission INNOVATIVE PRACTICES IN TRANSIT WORKFORCE DEVELOPMENT This TCRP digest summarizes the mission performed November 3–16, 2007, under TCRP Project J-03, "International Transit Studies Program." This digest includes transportation information on the organizations and facilities visited. It was prepared by staff of the Eno Transportation Foundation and is based on reports filed by the mission participants. Read the entire page →
From page 2... ... The members of each study team are fully briefed prior to departure. The intensive, professionally challenging, 2-week mission has a triad of objectives: (1) Read the entire page →
From page 3... ... Canada, and the other that would document the second week's program, which would include visits to France and Belgium. For each stop on the itinerary, Mr. Read the entire page →
From page 4... ... there -- at least in the major cities on the mission itinerary -- than in the U.S. Still, Canadian transit agencies are having trouble finding and employing qualified, dependable bus drivers. Read the entire page →
From page 5... ... 4. Raise public understanding of the larger issues affecting urban transportation, and create and maintain a positive industry image. Read the entire page →
From page 6... ... Crawford, Executive Director, and Nancy Allen Deane, Director of Administration. The MCPCC, also known as Canada's "Bus Council," was established in 1999 to identify and address human resource challenges facing Canada's bus industry. Read the entire page →
From page 7... ... National Occupational Standards for Bus Operators. In an effort to solidify the bus operator position as a professional trade, MCPCC is working with partners to develop national standards for the bus operator position. Read the entire page →
From page 8... ... • Security -- Commitment to passenger and employee safety and security must continue to be paramount within the industry particularly in this age of global-social instability. The protection of passengers and operators from violent acts has become a critical issue in light of increased incidents. Read the entire page →
From page 9... ... Transit Organizations in the Greater Toronto Area Following the valuable briefings about national activities sponsored by CUTA and MCPCC, the ITSP team met with representatives from transit organizations serving the Toronto metropolitan area, including: • Greater Toronto Transit Authority ("GO Transit") ; • Toronto Transit Commission (TTC) Read the entire page →
From page 10... ... Toronto Transit Commission. Toronto Transit Commission (TTC) Read the entire page →
From page 11... ... Quebec City, Quebec, commonly known as "The Corridor." VIA Rail is a crown corporation, a state-controlled company, that is governed by a 16-member Board of Directors. In 2006, the organization received about $169 million from the federal government toward its operating budget of nearly $500 million. Read the entire page →
From page 12... ... around the world -- to develop leaders from within and to implement careful succession planning. Montreal, Quebec In Montreal, human resources executives at the Societé de transport de Montreal (STM) Read the entire page →
From page 13... ... average, 25% of those who apply do not qualify. Those who do meet the requirements must pass a driving test and a customer-service assessment. Read the entire page →
From page 14... ... • Emphasis on transfer of knowledge back to the workplace, • Networking among managers of various systems, • Real changes back home, and • Cost recovery. Participants have identified important differences in the issues faced by managers working directly in transportation versus those working in maintenance, as well as differences in the issues faced depending on size of property. Read the entire page →
From page 15... ... Team members noted the growing partnerships between Canadian transit properties and local universities. These joint programs offer an efficient mechanism for the initial training and continuing development of transit employees. Read the entire page →
From page 16... ... Veolia Transport's contract includes a firm contract price, a share in profits, a share in the number of trips, and a share in the fight against fraud or fare evasion. Veolia manages the sales/fare revenue of the transportation system and is responsible for minor investments such as tools, building maintenance, information display, and computer equipment. Read the entire page →
From page 17... ... Veolia-Bordeaux Organization Veolia Transport has 2,000 employees in Bordeaux; 1,500 are either light rail or bus operators. Bus drivers are hired to drive bus only. Read the entire page →
From page 18... ... – Individual confidence reinforcement by learning and professional development -- mixing experiences and providing career evolution perspectives. Training and communication are major components of the Veolia-Bordeaux philosophy. Read the entire page →
From page 19... ... 19 Table 3 Description of Paris geographical area and characteristics of transit systems Paris Location Land Area Serviced Geographic Characteristics Population Size Relevant Demographic Trends Transit Authority Characteristics Transit System Characteristics Situated on the River Seine, in northern France 12,000 km2 Relatively flat, lowest elevation is 35 meters (114 ft.) above sea level; has several prominent hills, height is 130 m (426 ft.) Read the entire page →
From page 20... ... Transit Usage Statistics System Financing Public Subsidies 1STIF -- Syndicat des Transports d'Île-de-France. Governing authority for Paris transport network, including: Île-de-France Region (15 seats, including presidency) Read the entire page →
From page 21... ... direct contact with customers on a daily basis. This number includes drivers, inspectors, and security personnel. Read the entire page →
From page 22... ... as young as 14 to 26 years of age. The agency offers opportunities for these teens and young adults to pursue vocational or certified training on the path to employment. Read the entire page →
From page 23... ... in Appendix D Team members understood that the strike of November 2007 was labor's response to an initiative at the highest levels of government, as opposed to a breakdown in labor-management communications within RATP. Read the entire page →
From page 24... ... Strategies for the Future. STIB's top management is working to capture the know-how of departing personnel. Read the entire page →
From page 25... ... image and (2) Internal management practices; and • Developing an Ethics Charter to guide the organization. Read the entire page →
From page 26... ... to retire in the coming years, transit agencies around the world are exploring ways to market an enhanced role for the operator. Casting them as the ambassador of the company is one common approach taken by UITP members. Read the entire page →
From page 27... ... • Develop employee professionalism and expertise, • Strengthen corporate culture and vision, • Support job mobility, and • Promote the company to its customers. The principles on which the Veolia Campus training is founded are as follows: • Training is for every employee throughout his/her whole career • Veolia trains Veolia -- A large portion of the training staff comes from within. Read the entire page →
From page 28... ... • Approved university diploma in urban services management, transportation option; and • Approved qualification in general urban management. Sociological Aspects of Workforce Development. Read the entire page →
From page 29... ... pany directs some of their actions towards employees' families, their relatives, and local populations. Table 5 offers information on one of the 2007 transport initiatives: Team members came away from the Veolia Campus impressed with the tremendous resources and professionalism being dedicated by the company to developing the transit workforce. Read the entire page →
From page 30... ... • Canadian and French agencies have impressive collaborations in place with local colleges, universities, and high schools. These efforts support recruitment and retention of skilled workers. Read the entire page →
From page 31... ... Dessau-Soprin http://www.dessausoprin.com/ France Bordeaux Transit Operations http://www.veolia-transport.com/en/company/ key-locations/bordeaux.aspx Veolia Transport http://www.veolia-transport.com/en/ Régie Autonome des Transports Parisiens (RATP) http://www.ratp.fr/ Belgium Société des Transports Intercommunaux de Bruxelles (STIB) Read the entire page →
From page 32... ... through coaching. To provide personalized experiences, employees need to be empowered to use their judgment and discretion while they grow their capabilities. Read the entire page →
From page 33... ... counters with the few militant Muslim operators generate an on-going, politically charged challenge for management. Though chances are low the federation will dissolve, the day's presentations about STIB's organizational change initiatives fail to lift the somber mood. Read the entire page →
From page 34... ... need as employers throughout Europe face a labor pool shrinking even faster than in the U.S. APPENDIX E -- LIST OF ABBREVIATIONS APTA American Public Transportation Association ATUQ Association du transport urbain du Québec BRT Bus Rapid Transit CAP Certification and Accreditation Professional CFTC Centre de Formation en Transport de Charlesbourg CITs Intermunicipal Transit Corporations CUB Communauté Urbaine de Bordeaux CUTA Canadian Urban Transit Association EU European Union FTA Federal Transit Administration GO Transit Greater Toronto Transit Authority HSR Hamilton Street Railway ITSP International Transit Studies Program MCPCC Motor Carrier Passenger Council of Canada NOC National Occupational Classification NOS National Occupational Standards RATP Regie Autonome des Transports Parisiens RER Regional Express Network RFF Réseau Ferré de France RTC Réseau de transport de la Capitale SNCF Société Nationale des Chemins de fer Français STIB/MIVB Societé des Transports Intercommunaux de Bruxelles/Maatschappij voor het Intercommunaal Vervoer te Brussel STIF Syndicat des Transports d'Ile-deFrance STM Societé de transport de Montreal TGV Train à Grande Vitesse TRB Transportation Research Board TTC Toronto Transit Commission UITP International Association of Public Transport 34 Read the entire page →
From page 36... ... Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 These digests are issued in order to increase awareness of research results emanating from projects in the Cooperative Research Programs (CRP) Read the entire page →

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... Research Results Digest 88 June 2008 International Transit Studies Program Report on the Fall 2007 Mission INNOVATIVE PRACTICES IN TRANSIT WORKFORCE DEVELOPMENT This TCRP digest summarizes the mission performed November 3–16, 2007, under TCRP Project J-03, "International Transit Studies Program." This digest includes transportation information on the organizations and facilities visited. It was prepared by staff of the Eno Transportation Foundation and is based on reports filed by the mission participants.