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5 Policy and Technology Perspectives
Pages 35-42

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From page 35...
... • Ways to overcome these barriers include improving the digital literacy of consumers and safety net providers, supporting eHealth tools that feature user-centered design, and support ing technology capacity building for safety net providers. (Guillermo)
From page 36...
... Very few community health centers or primary care medical homes have adopted a working EHR, and most will not achieve meaningful use anytime soon. To navigate the system to achieve good outcomes, reduce costs, and improve care management, patients and health care providers have to navigate around processes that today stand outside an integrated system.
From page 37...
... They want personalized, culturally competent technology solutions." In response to a question about privacy concerns, Guillermo pointed in particular to the need for a balance between the fear of data being used for the wrong purpose and the use of data for health equity objectives. Everyone in the health care ecosystem has a responsibility for maintaining the confidentiality of data, she said.
From page 38...
... THE POLICY PERSPECTIVE FROM AN INTEGRATED HEALTH CARE DELIVERY SYSTEM Kaiser Permanente has "a lot at stake with regards to eHealth equity," said Brian Raymond, senior health policy consultant at the Kaiser P ­ ermanente Institute for Health Policy. Kaiser Permanente operates in seven regions, serving eight states and the District of Columbia, and has more than 10 million members.
From page 39...
... Its EHR system, known as HealthConnect, is deployed in all of its facilities across the nation and is the largest health information technology system in use today in the United States. The system integrates appointments, registration, billing, and back office health care functions; supports inpatient care, outpatient care, and ancillary services; and includes a data repository and patient portal.
From page 40...
... A study in Georgia found that Kaiser Permanente members with a postgraduate education more frequently registered for access to the patient portal than adults with a high school education or less. "Together, these findings document to us that there are potential eHealth disparities among our membership," said Raymond, adding "This is a concern that we need to keep on our radar and track and address." To reduce these disparities, Kaiser Permanente has identified and implemented actionable strategies to ensure that health information technology addresses the needs of at-risk and traditionally underserved populations.
From page 41...
... For that reason, the integration of technology into health care is obviously of interest to technology developers. Ziv offered several observations about technology and health based on his experiences and what he had heard at the workshop.
From page 42...
... To do that, we need to be able to automate more of these processes," he added. Technologies also can benefit health care providers by helping them make medical recommendations and eliminating wrong answers.


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