Training and Certification of Highway Maintenance Workers (2015) / Chapter Skim
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CONTENTS 1 SUMMARY 5 CHAPTER ONE INTRODUCTION Background, 5 Report Organization, 5 Synthesis Objectives, 5 Synthesis Scope and Approach, 6 Terminology, 6 7 CHAPTER TWO LITERATURE REVIEW Overview, 7 Why Maintenance Training and Certification Is Necessary, 7 Changing the Way Technical Training Is Delivered, 8 Training Development and Delivery Partnering Efforts, 9 Linking Training to Performance, 10 12 CHAPTER THREE STATE OF THE PRACTICE Overview, 12 Survey Content, 12 General Training Program Overview, 13 Training Content and Delivery, 14 Incentives to Take Training, 17 Frequency of Training Events and Tracking Participation, 18 Evaluating the Effects of Training on Worker Performance and the Organization, 19 Training Development, 20 22 CHAPTER FOUR CASE EXAMPLES Approach, 22 Delivery Methods, 23 Materials Sharing, 27 Linking Training to Performance, 28 31 CHAPTER FIVE CONCLUSIONS Overall Findings, 31 Further Research, 32 33 ACRONYMS 34 REFERENCES 35 APPENDIX A SURVEY RESULTS 125 APPENDIX B SURVEY QUESTIONNAIRE (WEB VERSION ONLY) Note: Many of the photographs, figures, and tables in this report have been converted from color to grayscale for printing.
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SUMMARY TRAINING AND CERTIFICATION OF HIGHWAY MAINTENANCE WORKERS Highway maintenance workers perform a broad range of activities related to the maintenance and operation of the highway network under a variety of weather and traffic conditions. In the performance of their duties they are exposed to a variety of challenges and hazards.
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2 of the AASHTO Subcommittee on Maintenance (SCOM) and 13 Canadian ministries of transportation (MOTs)
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3 Most agencies indicated that they are developing training in-house and that more than 50% of their training development efforts are conducted internally. The survey of practice included questions that focused on the incentives to take training offered by the highway transportation agency.
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4 Additional research is also needed on how agencies measure the impact of training on an individual's performance and the most effective methods for collecting these data. Without this information it is very difficult to justify the importance of training to employees and management and to determine if training products are supporting workforce development goals.
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5 – Incentives to take training, – Frequency of training events and tracking participation, – Evaluating the effects of training on worker performance and the organization, and – Training development. • Chapter Four -- Case Examples.
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6 SYNTHESIS SCOPE AND APPROACH The synthesis addresses all aspects of training and certification programs for front-line maintenance workers and presents current practices in the following areas: • Subject areas of training; • Training delivery mode (e.g., instructor-led training and web-based training) ; • Source of training [e.g., in-house, consultant, and local technical assistance programs (LTAPs)
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