State DOTs Connecting Specialized Transportation Users and Rides Volume 1: Research Report (2016) / Chapter Skim
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Pages 104-111
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From page 104... ...
D-1 A P P E N D I X D The Jacksonville Transportation Authority (JTA) developed TransPortal, a one-click application that allows users to identify transportation options, create step-by-step itineraries, and determine pricing based on a set of triage questions.
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From page 105... ...
D-2 TransPortal Trip Booking Launch and Marketing Plan A One Click Transportation Resource Center offering a single point of access to plan and book travel across multiple modes in the thirteen county region. August 2015 Project Team Leaders: Carl Weckenmann, Helen Perez, Vanessa Brooks, Mark Wood, Mitch Gregory, Chris Macklin, Ann Harrell, Wendy Morrow, Jessica Perez and Liz Peak.
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From page 106... ...
D-3 Project Overview Project Goal The overall goal of this launch and marketing effort is to introduce current paratransit passengers to alternative transportation modes available and assist them in using new methods of booking, cancelling and verifying their paratransit trips. This project will improve customer satisfaction by offering immediate access 24 hours a day to their transportation information through the internet or interactive voice response (IVR)
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From page 107... ...
D-4 telephone is anticipated to be completed by mid-September. This implementation includes testing of the features by JTA staff in the paratransit and systems planning departments.
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From page 108... ...
D-5 • UF Health (Shands) • United Way 211 • University of North FL • Veterans Reintegration Center of Jacksonville vII.3 Support Agency Training November–December 2014 Training session will be held across the region with transit providers and agencies that support paratransit passengers including Senior Assistive Living Centers, Dialysis Centers, Veterans support organizations and etc.
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From page 109... ...
D-6 Due by January 22, 2014: • Client letters stuffed into corresponding envelopes with program information • Postage applied to each envelop and mailed • Posters and rack cards distributed • Media (social and multi-media) campaign started TransPortal Version II Budget The JTA has been awarded a second Veterans Transportation and Community Living Initiative (VTCLI II)
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From page 110... ...
Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
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From page 111... ...
TRA N SPO RTATIO N RESEA RCH BO A RD 500 Fifth Street, N W W ashington, D C 20001 A D D RESS SERV ICE REQ U ESTED ISBN 978-0-309-37556-6 9 7 8 0 3 0 9 3 7 5 5 6 6 9 0 0 0 0 N O N -PR O FIT O R G .
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