State DOTs Connecting Specialized Transportation Users and Rides Volume 1: Research Report (2016) / Chapter Skim
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Pages 28-33
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28 C H A P T E R 6 The literature review and case studies process revealed numerous strengths and weaknesses of existing transportation linkage services. Many of the weaknesses of linkage services with lesser functionality emerge as strengths of more developed programs.
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29 Figure 5. Evolution of strengths, weaknesses, and opportunities of linkage services.
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30 entries into separate pages, rather than a single PDF file for all services, allows agencies to monitor views for each service. This information can then be used to determine which services are most utilized by users and which trips customers are having difficulty finding an applicable service for.
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31 • Directories allow agencies to identify potential holes in available specialized transportation services in their area (Levels 1–5) • Portals can be designed to more effectively leverage web analytics-based evaluation Level 1A: Provider Portal Online portals allow providers to directly update service information, increasing accuracy without additional agency staffing requirements, but agencies often have difficulty getting providers to update their entries.
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32 using trip planning assistance software to book their trip. This process is especially difficult for customers who discover that the trip that best meets their travel needs requires a transfer between services.
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33 grated with vehicle tracking software to provide estimated time of arrival information to customers. Strengths • Customers can directly book without contacting the provider -- now from mobile phone • A scheduler from one partnering organization can schedule trips onto another partner's vehicle runs • Advanced analytics can be used to inform planning efforts Weaknesses • New customers must still pre-register for some systems (eligibility determination)
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