State DOTs Connecting Specialized Transportation Users and Rides Volume 1: Research Report (2016) / Chapter Skim
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4C H A P T E R 2 The research included the following: • A review of literature related to these linkages • Follow-up telephone calls, e-mails and interviews with a variety of lead agencies, including state DOTs, regional transit agencies, metropolitan planning organizations, regional planning commissions, regional coordinating councils, area agencies on aging, 211 agencies, FTA officials, National Center for Mobility Management staff, and practitioners and linkage designers in the industry • Follow-up with several best-practice case examples to gather detailed information on the design of the linkage, the evaluation criteria set forth to self-evaluate the success for the linkage, and the actual performance in view of the evaluation criteria The literature review and follow-up efforts unveiled the extent of the systems implemented, being implemented, and being planned, many resulting from the VTCLI grants described in Chapter 1. Unfortunately, while these VTCLI grants were awarded in 2011 and 2012, most of the One Call/ One Click projects that were funded with these grants were still in development at the time this report was prepared, and so little hard data on their use exists.
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5 around an easy-to-follow matrix system, essentially mimicking the functionality of a web-based directory. The Will County directory included information about both publicly funded and client-only human services agency transportation services.
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6around the triage question concept. Instead of a complete list of potential transportation options, customers are presented a series of questions similar to what would be asked by a mobility management specialist.
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7 eligibility for various services. After completing the questions, the portal generates a list of recommended providers as well as contact and fare information for each service (2)
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Step 1: Trip Details Source: "Login." 211VetLink. Riverside Transit Agency, n.d.
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Step 2: Triage Questions Source: "Login." 211VetLink. Riverside Transit Agency, n.d.
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Step 3: Trip Options Review Source: "Login." 211VetLink. Riverside Transit Agency, n.d.
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Step 4: Provider/Trip Details Source: "Login." 211VetLink. Riverside Transit Agency, n.d.
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12 to establish a Veterans Transportation Service to improve mobility in rural Riverside and San Bernardino counties. The planned program would include rural feeder services to departure points for long-haul services to VA medical centers.
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13 Case Studies Jacksonville Transportation Authority The Jacksonville Transportation Authority (JTA) has developed a one-click application known as TransPortal.
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14 Figure 3. FindMyRidePA mobile booking process.
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15 Program Level Lead Agency Type of Organization Geographic Scope Notes Community Transportation Services Directory 1 Will County, Illinois County Government Will County, Illinois Innovative matrix-based static directory design that mimics the functionality of an online interface Getting There Guide 1 Denver Regional Mobility & Access Council Regional Coordinating Council Denver, Colorado Metropolitan Area Developed new methods for distributing specialization transportation services information, including laminated placemat directories 211 LA County 2 211 LA County Non-profit Organization Los Angeles County, California Uses triage questions to identify search keywords, which are then entered into a taxonomy database to develop a list of potentially applicable transportation programs and services 211 VetLink 3 Inland Empire United Way Non-profit Organization Riverside and San Bernardino Counties, California Project driven by veterans organizations Link with 211 information and referral system (iCarol) to be implemented Focus on understanding unmet needs MyRide 4 Ann Arbor Area Transportation Authority Regional Transit Authority Washtenaw County, Michigan MyRide mobility specialists booked 19,000 trips in FY 2014 MyRide2 4 Area Agency on Aging 1-B Area Agency on Aging Southeast Michigan (six counties)
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