State DOTs Connecting Specialized Transportation Users and Rides Volume 2: Toolkit for State DOTs and Others (2016) / Chapter Skim
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Pages 15-22
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15 Desired Linkage Functionality Linkage services can provide a wide range of functionality for transportation customers and providers. Some linkage programs may seek to only provide a hard-copy directory of local specialized transportation services.
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16 State DOTs Connecting Users and Rides for Specialized Transportation: Toolkit Figure 1. Background sheets for linkage functionality levels.
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Desired Linkage Functionality 17 Figure 1. (Continued)
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18 State DOTs Connecting Users and Rides for Specialized Transportation: Toolkit High Moderate Low LEVEL 2: MATCHING ASSISTANCE Linkage service, provided either online or by phone, that utilizes a series of triage questions designed to narrow down potential transportation options. APPLICABILITY Applicable to agencies that are interested in a moderate-cost method to link transportation customers to applicable services and programs.
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Desired Linkage Functionality 19 High Moderate LEVEL 3: TRIP PLANNING ASSISTANCE Online trip planner, similar to Google® Maps, that utilizes triage questions to identify operators that can serve a specific trip request. APPLICABILITY Applicable to agencies that are interested in connecting customers with specific trip information tailored to their eligibility and needed accommodations, as well as introducing customers to previously unknown services that meet their needs.
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20 State DOTs Connecting Users and Rides for Specialized Transportation: Toolkit High Moderate LEVEL 4: TRIP BOOKING ASSISTANCE Mobility management specialists assist customers in booking trips after identifying an applicable service. APPLICABILITY Applicable to agencies seeking to streamline the trip booking process, but that do not have the capability (either financially or due to providers relying on a wide range of booking methods or products)
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Desired Linkage Functionality 21 High Moderate LEVEL 5: DIRECT TRIP BOOKING Customers and mobility management specialists can directly book trips on partner services from within an online trip planner. APPLICABILITY Applicable to agencies seeking to allow customers to independently plan and book services online, without the assistance of mobility managers, and have active partnerships with participating transportation services providers.
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22 State DOTs Connecting Users and Rides for Specialized Transportation: Toolkit Infrastructure Most linkage services allow customers to either call a mobility specialist or use an online portal to access information about transportation services. For many smaller scale programs, especially Level 1 linkages, customers will either access information through an existing agency website or an existing phone line.
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