Developing an ITS Technology Web Portal for Transit System Leaders (2016) / Chapter Skim
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14 Chapter 1 : Background Many transit managers, faced with increasing customer expectations, demands by oversight organizations such as boards and authorities, and diminishing resources (people and funding) , are looking for strategies to increase their employee productivity and improve their operational services in the ITS arena.
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15 is suggested to ensure that all user needs are met. Such a process maximizes value while minimizing risk.
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