Emergency Communications Planning for Airports (2016) / Chapter Skim
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Pages 15-20
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15 chapter four EMERGENCY AND CRISIS COMMUNICATIONS PLANNING AND PLANS As noted in chapter three, this study has sought information on current practices regarding emergency communications planning from airports of all types and sizes. Furthermore, the study also analyzed these practices to identify effective concepts, tools, and procedures that airports can use in the development of communications plans.
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16 Seventy-four percent (74%) of the surveyed airports have a single written comprehensive emergency communications plan (Question 17)
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17 MODELS OF AIRPORT EMERGENCY COMMUNICATIONS PLANNING Among the surveyed airports, two basic models with three variations each were found: • Airport-only plan (24 reported) – A single plan: 15 found, with two (BOI, DEN)
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18 Hartsfield–Jackson Atlanta International Airport (ATL) ATL has its emergency communications plan written into its AEP, as well as a number of separate plans and SOPs for crisis communications.
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19 PLANNING PROCESSES AND PROCEDURES Value of Pre-planning for Emergency Communications Medford–Davis and Kapur (2014) , looking at ways to make communications more effective in health emergencies, concluded: Recommendations to build communications capacity prior to a disaster include pre-writing public service announcements in multiple languages on questions that frequently arise during disasters; maintaining a database of statistics for different regions and types of disaster; maintaining lists of the locally trusted sources of information for frequently affected countries and regions; maintaining e-mail listservs of employees, international media outlet contacts, and government and non-governmental organization contacts that can be used to rapidly disseminate information; developing a global network with 24-h cross-coverage by participants from each time zone; and creating a central electronic sharepoint where all of these materials can be accessed by communications officers around the globe.
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20 EVALUATION OF EFFECTIVENESS OF EMERGENCY COMMUNICATIONS PLANS FAR Part 139.326 Section G requires that each airport with commercial air service and have an AEP review the plan, which would include an emergency communications plan, a notification plan, and a public notification plan, at least once every 12 months. The 37 FAR Part 139 airports in this study are required to review the emergency communications plan contained in their AEPs annually.
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