Emergency Communications Planning for Airports (2016) / Chapter Skim
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Pages 25-27
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25 chapter six ROLE OF SOCIAL MEDIA Social media have become a go-to destination for information. In airport emergencies, both internal and external constituencies use social media as their only source, or as one of their primary sources, of information.
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26 ACRP Synthesis 56: Understanding the Value of Social Media at Airports for Customer Engagement (Perry et al.
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27 When asked what social media they used most frequently in emergencies (Question 29) , the airports surveyed responded that Facebook and Twitter were the most used.
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