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Pages 29-31

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From page 29...
... 29 chapter eight EVALUATING THE EFFECTIVENESS OF EMERGENCY AND CRISIS COMMUNICATIONS EVALUATION The evaluation of airport emergency or crisis communications plans is most often described in qualitative terms during a hot wash and the after-action review/report. The feedback or change loop is often not actually measured.
From page 30...
... 30 airports. This is another way that an airport can evaluate its emergency and crisis communications plan.
From page 31...
... 31 Ten (10) of the surveyed airports -- all among the 22% that reported having a written process for applying lessons learned -- reported the use of one or more of five basic tools (Question 54)

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