Emergency Communications Planning for Airports (2016) / Chapter Skim
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Pages 3-7
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3 Emergency communications and crisis communications are essential tools for airports to stay in contact with employees, airlines, tenants, customers, first responders, mutual aid partners, and communities. Perhaps more than any other area of airport operations, emergency communications is being revolutionized by rapid technological and cultural change.
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4 Firsthand experience trying to keep pace with a story -- and possibly get ahead of it -- was deemed highly beneficial. "We knew it would be a very good learning experience," says Rossow, the airport's marketing and communications manager.
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5 "injects" to steer teams together and force them to work in a unified command structure. Family assistance center operations were extended to the community Emergency Operations Center (EOC)
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6 Navigating New Media Following RST's full-scale exercise complete, participants are still reflecting on lessons learned in September. The power and speed of social media made an impression on the communications team.
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7 The goal of this exercise was to improve upon the 2012 exercise, which Jones thought was adequate; but to further the goal of continuous improvement, he wanted to improve the medical examiner's fatality management plan, coordinate with the airlines' family assistance plan, and the public information plan. The 2012 exercise indicated that having one person at the airport acting as a public information officer (PIO)
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