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Pages 32-34

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From page 32...
... 32 chapter nine CONCLUSIONS AND SUGGESTIONS FOR FURTHER RESEARCH SUCCESSFUL PRACTICES AND LESSONS LEARNED One of the most successful management practices discovered at an airport in this study is the use of field operations guides (FOGs) that direct the nature and sequence of activities that specific individuals with communications duties need to carry out in typical emergency situations.
From page 33...
... 33 emergencies and "mission-critical" systems failures and events. This is supported by Schraagen and van de Ven (2011)
From page 34...
... 34 8. Methods of identifying capable and interested airport employees and partners who can be trained to perform back-up and supplemental roles in emergency communications during prolonged or large incidents.

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