Emergency Communications Planning for Airports (2016) / Chapter Skim
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Pages 61-69
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61 APPENDIX C Case Examples INTRODUCTION TO CASE EXAMPLES The four case examples in this appendix illustrate effective comprehensive communications planning for emergencies and crises from three very different airports. Case examples 1 and 2, Dallas/Fort Worth International Airport (DFW)
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62 impacting employees as well as customers and/or stakeholders, an internal communications professional is added to the EOC team and additional supporting communications personnel, including outside public relations and social media contractors, are brought in. DFW responds to special events in the same way it does to a crisis.
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63 if it was giving appropriate information; the GC was also required to put together a press conference (Figure C2)
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64 FIGURE C2 Simulated press conference at DEN full-scale exercise (Denver International Airport photo)
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65 includes communications in exercises. Finally, the GC office applies the lessons learned from actual events, exercises, and interactions with stakeholders through a formal program for continuous improvement.
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66 opening/closure rather than other media was essential to avoid confusion and ensure that vital information was clear to all parties involved. The second critical change was to have a single point of contact in airport operations and air traffic control, so that the messages were not a point of confusion between employees.
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67 includes airport staff, city fire department, city EOC, and the Watsonville Emergency Airlift Command Team (W.E.A.C.T.)
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68 department rig, as well as in the Unified Command room and at various on-field locations. Additionally, each employee has a copy in his/her personal vehicle.
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69 FIGURE C7 Watsonville Community Emergency Classification Grid.
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