Use of Taxis in Public Transportation for People with Disabilities and Older Adults (2016) / Chapter Skim
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15 chapter three SURVEY RESULTS INTRODUCTION This chapter provides results of the survey conducted for this synthesis study documenting current practices of public transit agencies' use of taxis to provide transportation for individuals with disabilities and older adults. The results also provide the agencies' perspectives on the advantages and challenges of using taxis as well as lessons learned.
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16 TAXIS FOR ADA PARATRANSIT How Are Taxis Used for ADA Paratransit? Dedicated versus Nondedicated Service and Role in Service Operation With dedicated service, the taxis serve only the public transit agency's riders during specified time periods.
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17 When reserving a trip, riders most frequently call or contact the transit agency directly (31%) or its call center contractor or broker (31%)
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18 meter charges, for both dedicated service (47%) and nondedicated service (54%)
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19 How Does the Same-Day Taxi Service Work? For same-day service, more than two-thirds (69%)
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20 TABLE 8 SAMPLE FARE STRUCTURES FOR SAME-DAY TAXI SERVICE Varies by community. Customers in some communities pay a flat fare with a distance-based component.
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21 taxi company for possible problem trips with missing data or vouchers with duplicate numbers. Complete responses from the 31 agencies are provided in Appendix B
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22 Because some portion of people with disabilities and older adults use wheelchairs or scooters, a taxi company with accessible vehicles becomes a more suitable and attractive option to a public transportation agency. Table 12 shows that almost all of the surveyed transit agencies use at least one taxi company that operates accessible vehicles, with only three (8%)
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23 mention issues related to TNCs, and three noted the lack of regulations addressing wheelchair-accessible taxis. TECHNOLOGY More than half (59%)
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24 Response Response Count 7 One of our challenges has been the varied type of equipment among taxi companies. System communication, cashiering, system updates posed some issues (e.g., a taxi company may update their servers and cut communication without notice)
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25 Major AdvantageAdvantages Minor Advantage Not Very Important Help meet demand for ADA paratransit trips 20 5 4 Serve ADA-eligible riders outside the ¾-mi corridors of fixed routes 9 4 12 Provide a same-day trip option for ADA-eligible riders 16 6 6 Serve seniors and those with disabilities not eligible/certified for ADA paratransit 16 2 10 Serve seniors, those with disabilities, those with lower incomes, and others who are not eligible/certified for ADA paratransit 14 4 9 Total respondents 74% 29 TABLE 19 WHAT ARE THE ADVANTAGES OF USING TAXIS FOR SAME-DAY TAXI SERVICE BEYOND REQUIREMENTS OF THE ADA? • Taxi serve "overflow" trips on a day-of-service or realtime scheduling basis during peak periods and other times.
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26 vehicles. In addition, a number of agencies reported challenges with reporting requirements.
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27 Three agencies indicated that impacts are not clear, and six reported minor issues resulting from TNC impacts, with qualifying comments such as "We are concerned about future issues as their [TNCs] presence grows." Three transit agencies more clearly indicated issues with TNCs and said that TNC competition with the taxi industry has negatively affected the agency-sponsored service.
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28 The data reported that the number of annual taxi trips used by agencies varies widely -- from fewer than 5,000 to almost 900,000. The cost data suggest that public transit agency business generates income for the taxi industry, supporting a finding from the literature review that transit agency contracts can be an important source of taxi business, increasingly from ADA paratransit programs.
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