The National Academies Press

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From page 65... ... 66 APPENDIX B Survey Questionnaire and Results Queson 1: Does your transit agency currently use taxis to serve passengers with disabilies and older adults? Response Opons ResponsePercent Response Count Yes 87% 39 No; we do not currently use taxis and have not in the past. Read the entire page →
From page 66... ... 67 Queson 2: How are taxis used by your agency to serve passengers with disabilies and older adults? Response Opons ResponsePercent Response Count We use taxis ONLY to provide required, next-day ADA paratransit, which serves ADA eligible/cerfied riders exclusively. Read the entire page →
From page 67... ... 68 We provide ADA paratransit as well as supplemental (non-ADA) service for seniors and people with disabilities. Read the entire page →
From page 68... ... 69 Queson 4: Is there another organizaon(s) in the community that provides a subsidized taxi program for people with disabilities and older adults: Response Opons ResponsePercent Response Count No 40% 14 Yes 60% 21 Total Responses 100% 35 Total Respondents 90% 35 Queson 5: How are taxis used for your ADA paratransit service? Read the entire page →
From page 69... ... 70 Queson 6: How do the taxis operate as part of your ADA paratransit service? (check all that apply) Read the entire page →
From page 70... ... 71 Queson 7: How are the taxis assigned trips? (check all that apply) Read the entire page →
From page 71... ... 72 Queson 9: Which enty schedules the taxi trip? (check all that apply) Read the entire page →
From page 72... ... 73 If paying cash it's same as fixed route fare ($1) , monthly/quarter passes are $13/$35, 75+ years free. Read the entire page →
From page 73... ... 74 Queson 11: How do riders pay the fare for the ADA paratransit trip provided by taxi? (check all that apply) Read the entire page →
From page 74... ... 75 Other Explanaon: $1 Local, $10 outlying area; contracted amount yes, the taxi rate No in the city, Yes in suburban area If the no-show is on a manifested hourly rate, taxi is paid for the me. If on single ride, their vehicle, they are not paid a fee by the district. Read the entire page →
From page 75... ... 76 Queson 13: How is the taxi company(ies) paid for dedicated and non-dedicated service? Read the entire page →
From page 76... ... 77 Queson 14: Are there extra payments/incenves for each passenger trip provided? Response Opons ResponsePercent Response Count Yes; an extra payment is provided for each trip 86% 25 Yes; an extra payment is provided based on ambulatory and non-ambulatory/wheelchair trips. Read the entire page →
From page 77... ... 78 Queson 14B: What are the extra payments/incenves for each ambulatory and non-ambulatory/wheelchair trip? Response Opons ResponsePercent Response Count Ambulatory Total Respondents 5% 2 Extra Payments/Incenves: $0 For Door-to-Door service, another $5.00 per trip (WC & Amb) Read the entire page →
From page 78... ... 79 Queson 16: Which enty does a rider call/contact to make trip reservaons for the same-day taxi service? Response Opons ResponsePercent Response Count The taxi company(ies) Read the entire page →
From page 79... ... 80 Queson 18: What is the fare for the same-day taxi service, e.g., rider pays $X then any cost over $Y on the meter? Please explain: Response Opons ResponsePercent Response Count Total Respondents 64% 25 Fares: Varies by community. Read the entire page →
From page 80... ... 81 Base fare + mileage via zones. Average fare $7.25 one way. Read the entire page →
From page 81... ... 82 Queson 20: How is the taxi company(ies) paid for their services? Read the entire page →
From page 82... ... 83 Queson 21A: What are the extra payments/incenves for each ambulatory and non-ambulatory/wheelchair trip? Response Opons ResponsePercent Response Count Total Respondents 18% 7 Ambulatory Extra Payment/Incenves: $10 extra for a wheelchair accessible vehicle One entry fee (flag drop) Read the entire page →
From page 83... ... 84 Queson 23: There is interest in how transit agencies verify and audit taxi trips they subsidize. Would you briefly explain how your agency audits taxi trips? Read the entire page →
From page 84... ... 85 A percentage of passengers are telephoned each day verifying the previous day's trip. We compare the daily completed trip sheet (from our trip provider) Read the entire page →
From page 85... ... 86 We review every invoice and compare it to the ride scheduling so ware. We review each ride and length of distance travelled. Read the entire page →
From page 86... ... 87 We lease our vehicles to the taxi company New Freedom funding for the first 4 accessible taxis in the county. We provide the taxi company with six of our paratransit vehicles. Read the entire page →
From page 87... ... 88 Queson 27: Does the taxi regulatory enty that regulates the taxis you use require taxi companies to have accessible vehicles? Response Opons ResponsePercent Response Count Yes 24% 9 No 51% 19 Not Sure 14% 5 Other; please explain: 11% 4 Total Responses 100% 37 Total Respondents 95% 37 Other Explanaon: We only use sedan companies Some, but not all cies require Yes in the City. Read the entire page →
From page 88... ... 89 At least one accessible vehicle per company or 1% of total fleet I am not sure if the cies require the taxi companies here to have x amount of accessible vehicles, the taxi companies here have been supplying supplemental paratransit service for so long, that they have always invested in their own accessible vehicles. hp://www.amlegal.com/nxt/gateway.dll/California/transportaon/divisionii/arcle1100regulaonofmotorvehiclesforh? Read the entire page →
From page 89... ... 90 Regulaons previously supported a monopolisc arrangement and prevented entry into the market by any operator not affiliated with a very small handful of companies primarily owned by one organizaon. This has changed very recently, so it is early to tell if the changes are beneficial to persons with disabilies The city regulaons have been in flux. Read the entire page →
From page 90... ... 91 Queson 29A: If Yes, what are the funcons of the technology? (check all that apply) Read the entire page →
From page 91... ... 92 Queson 29B: If Yes, is this the same in-vehicle equipment and technology in the vehicles of your agency's ADA paratransit dedicated fleet of vans/smaller buses? Response Opons ResponsePercent Response Count Yes 21% 6 No 79% 23 Total Responses 100% 29 Total Respondents 74% 29 Queson 30: If your agency has implemented an electronic fare system, what advice would you give another transit agency that was considering transioning from a paper system to an electronic fare system? Read the entire page →
From page 92... ... 93 Queson 31: What are the advantages of using taxis for required, next-day ADA paratransit service? Major Advantage Minor Advantage Not Very Important Improve overall cost-efficiency 22 6 3 Serve "overflow" trips on pre-scheduled basis during peak periods and other mes 22 6 2 Serve "overflow" trips on day-of-service/real-me scheduling basis during peak periods and other mes 22 3 4 Provide service during low-demand periods 8 13 7 Provide service in outlying parts of service area 17 6 7 Improve producvity of dedicated fleet 12 11 6 Expand service without buying vehicles 20 6 4 Reduce/eliminate trip denials 18 4 7 Provide a service that riders like 13 12 6 Total Respondents 79% 31 Queson 32: What are the advantages of using taxis for same-day taxi service beyond requirements of the ADA? Read the entire page →
From page 93... ... 94 Queson 33: What are the challenges of using taxis? Major Challenge Minor Challenge Not an Issue Efforts needed for oversight and monitoring 20 11 3 Taxi company(ies) Read the entire page →
From page 94... ... 95 Queson 34: If your agency's taxi-based services have been impacted because your jurisdicon's taxi industry must now compete with Transportaon Network Companies (TNCs) , e.g., Uber, Ly, would you briefly explain the impacts? Read the entire page →
From page 95... ... 96 We are so small, we have not seen major impacts on our service. The local taxi company has kept us apprised of the fact that they are experiencing an impact, but most of our manifests are performed by the owner of the company, and dedicated employees. Read the entire page →
From page 96... ... 97 Limit expectations; ADA paratransit is to be comparable to fixed-route service not an exclusive car service; could be a cost generator instead of a cost savings iniave, inducing more discreonary trips. Using taxis has allowed us to have addional opons at the lowest possible cost. Read the entire page →
From page 97... ... 98 Establish rigid eligibility criteria for par cipa on; audit a significant percentage of the trips; establish an electronic swipe card system instead of vouchers to help with GPS tracking and invoice reconcilia on; monitor performance of the taxi companies, including their billing procedures. Taxis are a cost-effec ve mode of transporta on for ADA paratransit, but for the service to run properly there must be a great working rela onship between the transit agency and the taxi company management. Read the entire page →
From page 98... ... 99 Queson 36: Have you conducted any surveys or other feedback mechanisms to understand your passengers' perspectives on the taxi-based services? Response Opons ResponsePercent Response Count Yes 42% 14 No 58% 19 Total Responses 100% 33 Total Respondents 85% 33 Queson 37: How would you characterize your service area? Read the entire page →
From page 99... ... 100 51 - 100 2 101 - 200 1 201 - 400 1 Over 400 1 Annual Passenger Trips 1 - 5,000 1 5,001 - 10,000 1 10,001 - 20,000 1 20,001 - 40,000 1 40,001 - 80,000 0 80,001 - 160,000 3 Over 160,000 2 Annual Operang Cost Up to $50,000 1 $50,001 - $100,000 0 $100,001 - $200,000 0 $200,001 - $400,000 1 $400,001 - $800,000 1 $800,001 - $1,600,000 1 $1,600,001 - $3,000,000 2 $3,000,001 - $6,000,000 0 Over $6,000,000 3 Number of Taxi Companies Parcipang 1 4 2 - 5 2 6 - 10 2 Total Respondents 9 Read the entire page →
From page 100... ... 101 Taxis Used for Non-Dedicated, Next-Day, Required ADA Paratransit Service: Total Active Vehicles N/A 1 1 - 10 4 11 - 25 4 26 - 50 4 51 - 100 0 101 - 200 1 201 - 400 1 Over 400 2 Annual Passenger Trips 1 - 5,000 4 5,001 - 10,000 1 10,001 - 20,000 1 20,001 - 40,000 2 40,001 - 80,000 5 80,001 - 160,000 2 Over 160,000 2 Annual Operang Cost Up to $50,000 2 $50,001 - $100,000 2 $100,001 - $200,000 0 $200,001 - $400,000 2 $400,001 - $800,000 2 $800,001 - $1,600,000 2 $1,600,001 - $3,000,000 2 $3,000,001 - $6,000,000 2 Over $6,000,000 1 Read the entire page →
From page 101... ... 102 Number of Taxi Companies Par cipa ng 1 13 2 - 5 1 6 - 10 3 11 - 20 1 Over 20 1 Total Respondents 17 Taxis Used for Same-Day Taxi Service Beyond ADA Requirements: Annual Passenger Trips 1 - 5,000 5 5,001 - 10,000 0 10,001 - 20,000 2 20,001 - 40,000 2 40,001 - 80,000 3 80,001 - 160,000 3 Over 160,000 2 Annual Opera ng Cost Up to $50,000 3 $50,001 - $100,000 2 $100,001 - $200,000 1 $200,001 - $400,000 1 $400,001 - $800,000 1 $800,001 - $1,600,000 4 $1,600,001 - $3,000,000 1 $3,000,001 - $6,000,000 0 Over $6,000,000 1 Read the entire page →
From page 102... ... 103 Queson 39: Would you be willing to talk with one of the research team members about your survey responses or possibly serve as a case study? Response Opons ResponsePercent Response Count Yes 56% 19 Maybe 35% 12 No 9% 3 Total Responses 100% 34 Total Respondents 87% 34 Queson 40. Read the entire page →
From page 103... ... Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) Read the entire page →

From page 65...

... 66 APPENDIX B Survey Questionnaire and Results Queson 1: Does your transit agency currently use taxis to serve passengers with disabilies and older adults? Response Opons ResponsePercent Response Count Yes 87% 39 No; we do not currently use taxis and have not in the past.