Addressing Difficult Customer Situations (2017) / Chapter Skim
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68 Addressing difficult customer situAtions Questionnaire/Interview Questions for TCRP Synthesis Report "Addressing Difficult Customer Situations" Please answer these questions to the best of your ability, even if the information might be anecdotal versus highly researched and reported: 1. Please describe the size of your transit agency in terms of passengers served per year, size of your fleet, and the approximate population of your service area.
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69 8. What have been the most challenging difficult customer situations to deal with?
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70 14. Have any local or state laws been passed that address the issues associated with difficult customer situations?
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