Addressing Difficult Customer Situations (2017) / Chapter Skim
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Pages 72-80
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73 Mountain Line Code of ConduCt For the comfort and safety of all passengers, the following conduct is expected of all passengers using Mountain Line services: • Pay or show your pass promptly upon boarding the bus. • Cooperate with requests from Mountain Line personnel.
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74 Code of ConduCt & passenger responsiBiLity training Manual poLiCy stateMent The mission of the Toledo Area Regional Transit Authority is to be the most innovative and responsive public transportation system. The reason the Toledo Area Regional Transit Authority exists is to enable people to access the activities of our community through public transportation.
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75 d. No person shall throw or cause to be thrown or projected, any object at or within a TARTA vehicle, TARTA station or TARTA shelter.
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76 seCtion B general incident protocol The following is the general procedures and protocol that TARTA will follow in enforcing the rules described within this policy: a. TARTA representatives or its employees will encourage respect and good action from passengers on all TARTA vehicles and facilities.
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77 when [he/she] is removed from the TARTA vehicle or facility.
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78 EXCLUSION FORM attachment A DATE of VIOLATION: ___________________ EXCLUSION DATE: _____________________ TO: ___________________________________ (If Student) Bus Pass Confiscation _____ _____ (Passenger Name)
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Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
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