Multiagency Electronic Fare Payment Systems (2017) / Chapter Skim
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Pages 35-43
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From page 35... ...
35 Fare payment systems, particularly ones that must accommodate multiple modes and agencies, differ from other large equipment-based procurement and deployment projects. This synthesis paper aligns the modern EFPS with information-driven systems that do not follow the typical construction or infrastructure models, arguing that a different procurement and development model should be followed: "Unlike rolling stock and heavy infrastructure projects .
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From page 36... ...
36 • Retail and distribution network • Back office management systems • Inspection devices and app • Mobile fare or ticketing app • Revenue collection • System integration services. Equipment may include services such as design, development, and installation of equipment, operation, preventive/corrective maintenance, communications, data center, and software maintenance.
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37 Contracting Alternatives Project Responsibilities. Survey Category Consulting Services The agency selects a consultant to design a system.
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38 Some systems now use an agile methodology for software development. Agile software development is a method that develops software incrementally: A limited number of functions are developed, tested and released; and when these are nearly bug-free, a new set of functions is released in the same manner until all the functions have been thoroughly tested and approved.
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39 As mentioned earlier, many rollouts included a pilot implementation, which was approached in various ways. Some were set up to test equipment, while some were set up to test the feasibility of a new technology or to gauge customer acceptance.
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40 • Several agencies first hired a program management consultant and then procured field equipment, back office, and retail network. • Several agencies first deployed the system and then procured their mobile app and other customer services later.
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41 Reason for Approach When asked why they selected the approach they did, agencies that identified turnkey or DBOM systems responded: • Deployment of [program] was accomplished under a broader, existing contract.
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42 Challenges of Approach Survey respondents were asked to describe the challenges of their approach. Irrespective of whether they selected a turnkey or multiple contractors, most challenges were linked to vendor lock-in.
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43 Respondents Lessons Learned 2 Try to get everyone to agree to senior age. Use many vendors [to have multiply suppliers that can provide]
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