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From page 76... ... 76 APPENDIX A Survey Questionnaire Report for TCRP Synthesis Survey SA-37 TCRP Synthesis Survey SA-37 Survey results are contained in this section. Responses were edited when individual agencies were identified in the narrative -- an agency name was replaced with the term "AGENCY" and a program card name was replaced with "BRANDED CARD" or just "BRANDED". Read the entire page →
From page 77... ... 77 Response ID Title Agency/Organization City State 34 Manager -- Smart Card Program Port Authority of Allegheny County Pittsburgh PA 35 Senior Manager, Revenue Operations Metro Transit Minneapolis MN 37 Executive Vice President Chief Financial Officer Dallas Area Rapid Transit Dallas Texas 38 Chief Information Officer Metropolitan Transit Authority of Harris Co. Texas Houston TX 39 Revenue Analyst JTA Jacksonville FL 43 Manager of Revenue Processing & Merchant Services TriMet Portland OR 46 Senior Clipper Program Coordinator Metropolitan Transportation Commission Oakland CA 48 Director, Revenue and Fare Systems Chicago Transit Authority Chicago IL 50 Chief, EASY Card Services Miami–Dade Transit Miami FL 51 Operations Manager, Electronic Fare Collection Utah Transit Authority Salt Lake City UT 52 Mgr. Read the entire page →
From page 78... ... 78 What traditional transit modes are included in your Fare Payment System? 95.5%, 21 77.3%, 17 50%, 11 45.5%, 10 63.6%, 14 40.9%, 9 9.1%, 2 4.6%, 1 45.5%, 10 13.6%, 3 0 5 10 15 20 25 Bus Commuter, Express, Premium Bus Bus Rapid Transit (BRT) Read the entire page →
From page 79... ... 79 What non-traditional transit modes or services are included in your Fare Payment System? Parking, 4 Bike lockers, 1 Transportaon Network Companies (TNC) Read the entire page →
From page 80... ... 80 What type of fare structures (flat, zone, distance, other) are assigned to each Transit mode? Read the entire page →
From page 81... ... 81 What type of rider categories are supported by your system? Regular, 22 Discounted, 19 Senior, 21 Other - Write In (Required) Read the entire page →
From page 82... ... 82 What type of products is used in your system? Single use, 19 Period pass, 22 Stored Value, 19 Fare capping, 3 Instuonal pass with restricons, 17 Other - Write In (Required) Read the entire page →
From page 83... ... 83 What type of media or instrument is used in your system and is it reloadable or reusable? Check if Applies Check if Reloadable/Reusable Paper card/ticket (e.g., MiFare Lite) Read the entire page →
From page 84... ... 84 How do customers purchase products? Ticket Vending Machine (TVM) Read the entire page →
From page 85... ... 85 In the customer's account, 7 On the card through tapping the reader, 17 On the card through tapping the TVM, 13 Download to mobile app, 6 Download to web app, 3 Other - Write In (Required) , 3 0 2 4 6 8 10 12 14 16 18 In the customer's account On the card through tapping the reader On the card through tapping the TVM Download to mobile app Download to web app Other - Write In (Required) Read the entire page →
From page 86... ... 86 What information is collected on the customer (not including institutional or transit benefit customers) and customer behavior? Read the entire page →
From page 87... ... 87 Do you have customer opt-in benefits? Value Percent Count No 52.4 11 Yes -- What are they? Read the entire page →
From page 88... ... 88 If the fare system only supports your agency, select Single Agency, otherwise select Multiagency System Value Percent Count Single Agency 27.3 6 Multiagency System 72.7 16 Total 22 Single Agency 27% Mulagency System 73% How many organizations participate in the Common Payment System? Count Response 2 2 1 11 1 2 currently, with plans to expand 1 24 1 3 1 6 1 7 comprise the consortium 1 8 1 9 regional agencies 1 Six 1 Three Read the entire page →
From page 89... ... 89 Who leads the partnership? Consorum 15% Lead Transit Agency 62% Other - Please explain (required) Read the entire page →
From page 90... ... 90 What types of organizations participate in the system? Number of Participants Transit agency 100% 11 Transportation Network Company (TNC) Read the entire page →
From page 91... ... 91 What services are common and shared among all system participants? Media branding, 10 Fare and transfer policies, 6 Product/ media sales (web, retail outlet) Read the entire page →
From page 92... ... 92 What services are common but private among the participating agencies? (or shared among fewer agencies) Read the entire page →
From page 93... ... 93 Describe the Governance Structure of the fare payment system with respect to how the partner organizations interact. Count Response 1 CTA is lead and owns the system. Read the entire page →
From page 94... ... 94 Please summarize the reconciliation and settlement rules including authority, audit, timing, etc. Count Response 1 1. Read the entire page →
From page 95... ... 95 Count Response 1 80 5 90 4 100 How well do the governance policies work? [where 0 is poor and 100 is excellent] Read the entire page →
From page 96... ... 96 Describe the top five (5) challenges to the multi-agency payment system. Read the entire page →
From page 97... ... 97 What did you try to implement but could not? Read the entire page →
From page 98... ... 98 What are the strengths of your approach? Count Response 1 1) Read the entire page →
From page 99... ... 99 Did you implement discounts between modes? Value Percent Count No 52.9 9 Yes 47.1 8 Total 17 No 53% Yes 47% If yes, what types of rules are implemented? Read the entire page →
From page 100... ... 100 Is there a common set of rules for all modes and/or agencies in the fare system? Value Percent Count No 37.5 6 Yes 62.5 10 Total 16 No 37% Yes 63% Read the entire page →
From page 101... ... 101 Can pairs of modes and/or agencies create their own transfer rules? Value Percent Count No 70.6 12 Yes 29.4 5 Total 17 No 71% Yes 29% If yes, please describe the various rules that are allowed and modes/organizations participating in the transfer policies. Read the entire page →
From page 102... ... 102 Value Percent Count No 94.4 17 Yes 5.6 1 Total 18 Did you implement discounts for transfers between transit and non-typical transportation services (e.g., tolling, parking, Transportation Network Company, bike share, etc.) Read the entire page →
From page 103... ... 103 For what purposes may the fare media and applicable products be used? Describe typical conditions for media and product usage (for example, does the customer need to opt-in, register, input reservations on-demand or in advance;are services restricted by time or location) Read the entire page →
From page 104... ... 104 BRT Count Response 1 No registration or reservations 1 None 1 Use at wayside devices before boarding 1 customer buys or presents valid fare 1 no 1 register 1 tap BRANDED card/pay fare 1 tap and ride Light rail Count Response 1 Cash or smart card 1 No registration or reservations 1 None 1 Same 1 Used to pay fares 1 no 1 period pass 1 tap BRANDED card/pay fare 1 tap and ride Subway/heavy rail Count Response 1 Swipe at turnstile 1 customer buys or presents valid fare 1 no 1 tap BRANDED card/pay fare Read the entire page →
From page 105... ... 105 Ferry Count Response 1 N/A 1 No registration. They do have reservations on some routes but that's outside of BRANDED CARD Parking Count Response Paratransit Count Response 1 Registration, tickets or smart card 1 Single scheduled ride, transfer, transfer discount from fixed route 1 customer buys before boarding 1 tap BRANDED card/pay fare 1 yes Van pool/rideshare Count Response 1 N/A 1 Registration 1 monthly subscription 1 period pass Transportation Network Company (e.g., Lyft, Uber) Read the entire page →
From page 106... ... 106 Bikeshare Count Response 1 N/A 1 buys prior to use Tolls (bridge/road) Count Response 1 N/A Retail Count Response 1 no 1 purchase, load Other Count Response 1 None 1 Swipe at turnstile Use this space to elaborate on your response to previous Question. Read the entire page →
From page 107... ... 107 How long has the program been in operation (in years) Read the entire page →
From page 108... ... What types of procurement strategies were used? Pre-qualificaon, 6 Design, 6 Build, 6 Operate, 7 Maintain, 7 System Integraon (mulple systems pro) Read the entire page →
From page 109... ... 109 How was the procurement staged? Please identify the contract type in the order of procurement. Read the entire page →
From page 110... ... 110 Please describe the reason(s) for your approach? Read the entire page →
From page 111... ... 111 Value Percent Count Yes 40.0 6 No 60.0 9 Total 15 Did you perform a Post Implementation Analysis or Return on Investment study? Read the entire page →
From page 112... ... 112 Please share any lessons learned or concerns about your approach to deploying and/or implementing your system? For example, what would you do differently and why? Read the entire page →
From page 113... ... 113 What performance metrics do you collect? Count Response 1 Availability, reliability, and accuracy metrics. Read the entire page →

From page 76...

... 76 APPENDIX A Survey Questionnaire Report for TCRP Synthesis Survey SA-37 TCRP Synthesis Survey SA-37 Survey results are contained in this section. Responses were edited when individual agencies were identified in the narrative -- an agency name was replaced with the term "AGENCY" and a program card name was replaced with "BRANDED CARD" or just "BRANDED".