Establishing a Coordinated Local Family Assistance Program for Airports (2017) / Chapter Skim
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3 S e c t i o n 1 "Nothing can change what happened, but I think that it might have been helpful when we got to the airport if we had been received by personnel who were better informed of the facts and the circumstances, by personnel who were kept constantly up-to-date, as much as possible, on developments in the situation." – Family member from an aviation disaster Approach and Structure of the Guidebook The intent of this guidebook is to address the many and complex elements of a coordinated family assistance program involving multiple stakeholders. Because the guidebook is designed for use by airports of any size, much of the content addresses the complexities of larger airports with commercial airline operations.
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4 establishing a coordinated Local Family Assistance Program for Airports • The airport has a basic communication plan to notify emergency services in the event of an aviation disaster; • The airport has an airport emergency plan (AEP) or a basic emergency response command and control framework in place; • If the airport has an AEP, it works within the National Incident Management System (NIMS)
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overview 5 Aviation Disaster: An aircraft event involving serious injury or loss of life or where there is presumed injury or loss of life (i.e., a missing aircraft believed to have crashed) and that is sufficiently serious to activate a family assistance response.
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6 establishing a coordinated Local Family Assistance Program for Airports services. The FAC is typically located in a hotel, conference center, or similar off-airport setting.
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overview 7 Joint Information Center (JIC) : A central location (physical or virtual)
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8 establishing a coordinated Local Family Assistance Program for Airports or aircraft operator. Functioning as company liaisons, team members assist families through the first weeks of the post-crash process, helping them access the information and services they need.
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overview 9 On September 6, 1996, President Bill Clinton signed an executive memorandum tasking the NTSB as the lead agency in coordinating the federal response to major aviation and transportation crashes. This memorandum created the Transportation Disaster Assistance Division.
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10 establishing a coordinated Local Family Assistance Program for Airports Foreign Air Carrier Family Support Act of 1997 The Foreign Air Carrier Family Support Act of 1997 assigns similar family assistance roles and responsibilities to foreign air carriers holding U.S. DOT economic certificates.
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overview 11 • Identify information that station managers and airport operators may need concerning passengers, their families, and the accident site. Establish a process by which this information is to be relayed to the affected air carrier and emergency operations centers.
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12 establishing a coordinated Local Family Assistance Program for Airports to develop emergency plans consistent with local, state, and federal procedures and training [Minnesota Airport Technical Assistance Program (AirTAP) Center for Transportation Studies (CTS)
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overview 13 present in the FRC, names and contacts for responding organizations, the location of a temporary morgue, and other information related to their responsibilities. Some of the TDA Division's responsibilities are: • Deployment of a representative to all legislated aviation disasters; • Coordination with responding local, state, and federal agencies; • Overseeing the air carrier's response; • Providing investigative information to families prior to the public; • Monitoring for attorney solicitation of families, which is prohibited by law for 45 days; • Facilitating victim recovery and identification in support of the local authority; • Coordinating behavioral health resources through the ARC; and • Monitoring for violations of the no-impede clause: "No person (including a state or political subdivision)
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14 establishing a coordinated Local Family Assistance Program for Airports • Consultation with families on disposition of human remains and on company-sponsored monuments; • Providing equal treatment to revenue and non-revenue passengers; • Coordinating with the ARC to ensure that families have access to needed emotional support; and • Providing travel, logistical support, and assistance to families wishing to travel to the aviation disaster location. Legislated air carriers can also be expected to fulfill the 32 VSTs assigned to them in the Federal Family Assistance Plan for Aviation Disasters (National Transportation Safety Board, 2008)
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overview 15 Role of NTSB in Non-Legislated Aviation Disasters For non-legislated aviation disasters, the NTSB TDA Division may respond to implement family assistance support in coordination with local agencies and the aircraft operator. For planning purposes, airports should not anticipate an NTSB TDA Division response to a non-legislated aviation disaster.
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