Establishing a Coordinated Local Family Assistance Program for Airports (2017) / Chapter Skim
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Pages 78-80
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78 "No one told me anything, just to wait for the bus that would take us to the family center. I remember an airport staff member who told us, very rudely, to remain calm and not ask questions because, in any case, he didn't know anything." – Family member from an aviation disaster Coordination with Family Assistance Center Operator Following legislated aviation disasters, airport personnel should expect the affected carrier and mutual aid partners to facilitate the opening of an FAC.
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transition to the Family Assistance center 79 As an example, following an aviation disaster, one airport organized an off-site FAC. It arranged for shuttle buses to transport families to the FAC and also gave families the option of driving on their own.
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80 establishing a coordinated Local Family Assistance Program for Airports Section 8: Transition to the Family Assistance Center Summary and Checklist This list gives planning guidance for transitioning survivors, family members, and friends to the FAC. The information should be addressed in the family assistance program and documented in supporting materials.
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