Establishing a Coordinated Local Family Assistance Program for Airports (2017) / Chapter Skim
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Pages 81-91
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81 S e c t i o n 9 "When I arrived at the airport the next morning, I did not have any identification. I gave the TSA representative a business card from a representative from Homeland Security who visited me at the hospital so he could verify who I was so I could pass through security." – Survivor of an aviation disaster Closure of the Family Assistance Center/Families in Transit The closing of the FAC is determined by a complex set of events that influence the most appropriate time to conclude operations.
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82 establishing a coordinated Local Family Assistance Program for Airports to any personal vehicles. Vehicles belonging to deceased passengers can be identified by coordinating with law enforcement to confirm license plate numbers.
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Recovery and Post-Response considerations 83 • Protection from the media; • Steps needed to ensure that medical services are available; • Management of the visitors (entry/exit points) ; • Support services (behavioral health/spiritual)
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84 establishing a coordinated Local Family Assistance Program for Airports Coordinate with local jurisdiction on available resources to support families during the visit. Provisions to consider are the overall health and safety of visitors, transportation to the site, protection from the elements (umbrellas, blankets)
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Recovery and Post-Response considerations 85 permanent monuments without the input of the affected survivors, families, and friends. Following this guidance, it is advised that all airports, regardless of type of accident, include those affected by the accident in the planning and creating of any permanent monument or memorial being considered.
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86 establishing a coordinated Local Family Assistance Program for Airports Monuments should strive to honor all onboard the flight, including passengers and crew. Most reflect a design free of religious symbols and icons.
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Recovery and Post-Response considerations 87 area on airport property, outside of the terminal and traffic flow, where people can leave flowers and other commemorative items; its response plan includes placing condolence books there for visitors to sign. Lesson Learned: Comair Flight 5191, August 26, 2006 (See Photo 6)
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88 establishing a coordinated Local Family Assistance Program for Airports Buffalo Niagara International Airport (BUF) reported a request from this association to hold a press conference on the crash's 1-year anniversary with United States Senator Chuck Schumer of New York.
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Recovery and Post-Response considerations 89 Research has shown that, following a disaster, airports, EMS, law enforcement, and air carriers have held luncheons, dinners, and other gatherings to bring employees together for support and appreciation of their efforts. In addition: • One-year anniversaries should be remembered and acknowledged; • If an employee was killed in an aviation disaster, on-site memorial spaces, such as gardens or memorial plaques, can be important remembrances for staff, responders, and the community; and • Employee memorials, moments of silence, and ribbons worn on clothing can all be meaningful to employees and volunteers.
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90 establishing a coordinated Local Family Assistance Program for Airports Site Visit for Families, Friends, and Survivors M Include information on crash site visit protocols in the family assistance program. – If the NTSB is conducting the on-site phase of the investigation, any site visit should be coordinated with it.
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From page 91... ...
Recovery and Post-Response considerations 91 M Place details outlining plans for spontaneous memorials in the family assistance program. – Designate a protected area outside of the traffic flow area where people may leave flowers and other items to honor victims of the aviation disaster.
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