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From page 92... ... 92 S e c t i o n 1 0 San Francisco International Airport • Accident date: July 6, 2013. • Large/medium hub airport; legislated accident; foreign air carrier; three fatalities, 187 nonfatal injuries. Read the entire page →
From page 93... ... case Studies 93 SFO has designated multiple locations with private rooms that can function as the FRC, depending on the size and level of the event. Designated facilities are located on the non-sterile side of the terminal. Read the entire page →
From page 94... ... 94 establishing a coordinated Local Family Assistance Program for Airports The airport ceased operations for approximately 4 hours following the crash, with inbound flights diverted to other West Coast airports. Airport Response to the Crash Victim Accounting In accordance with the SFO AEP, local and on-airport bus services were arranged to transport passengers and crew to designated holding areas, and injured survivors were transported by ambulances drawn from throughout the region. Read the entire page →
From page 95... ... case Studies 95 passengers spoke limited or no English, so translation and interpretation was provided through the air carrier. Family Assistance Program SFO's Family Assistance Program, as outlined in the SFO AEP, was implemented, and airport personnel understood their roles as outlined in the plan. Read the entire page →
From page 96... ... 96 establishing a coordinated Local Family Assistance Program for Airports Airport Information BUF is situated inside the city limits of Cheektowaga, New York, which is 11 miles from downtown Buffalo. The airport operates 24 gates, and in 2015 it saw approximately 5 million individuals transit through the airport. Read the entire page →
From page 97... ... case Studies 97 Accident Information On February 12, 2009, about 10:17 p.m., eastern standard time, a Colgan Air, Inc., Bombardier DHC-8-400, N200WQ, operating as Continental Connection Flight 3407, was on an instrument approach to Buffalo Niagara International Airport, Buffalo, New York, when it crashed into a residence in Clarence Center, New York, about 5 nautical miles northeast of the airport. The two pilots, two flight attendants, and forty-five passengers aboard the airplane were killed, one person on the ground was killed, and the airplane was destroyed by impact forces and a post-crash fire (National Transportation Safety Board, 2010) Read the entire page →
From page 98... ... 98 establishing a coordinated Local Family Assistance Program for Airports around 4:00 a.m. During this time, the police chaplain was present, and support provisions were coordinated (i.e., food, emotional support, first aid) Read the entire page →
From page 99... ... case Studies 99 (see Photo 10) Read the entire page →
From page 100... ... 100 establishing a coordinated Local Family Assistance Program for Airports Manager; Colleen Brooks, Administrative Manager; and Ashamanie Heslop, college intern. Additional information was obtained from telephone conversations, email communications, and documents provided by the airport. Read the entire page →
From page 101... ... case Studies 101 had been to simulate setting up and opening FRC and the PGA. Meetings and drills helped participants understand their role: to support the affected air carrier following an aviation disaster or accident that would require the activation of the airport's family assistance program. Read the entire page →
From page 102... ... 102 establishing a coordinated Local Family Assistance Program for Airports Command and Control UC was established on the airfield, and the airport opened its EOC. UC was established on the airfield with a presence from the ARFF battalion chief, BCAD operations duty supervisor, Broward County's Sheriff's Office lieutenant, and the TSA. Read the entire page →
From page 103... ... case Studies 103 Responders included: • The IC, • Logistics chief, • Planning chief, • Security liaison, • Airport deputy director, • Law enforcement captain, • ARFF chief, • The FBI, • Welfare coordinator, • BCAD information systems support, • PIO (at times) , and • A representative of Dynamic International Airways. Read the entire page →
From page 104... ... 104 establishing a coordinated Local Family Assistance Program for Airports The FRC/PGA consisted of a conference room with a 75-person capacity and a small kitchen with power, data, and phone lines. The facility was equipped with Wi-Fi access, tables, and a TV. Read the entire page →
From page 105... ... case Studies 105 EOC to communicate easily with the NTSB early in the response and to coordinate on getting approval to remove passengers' personal belongings from the aircraft before the NTSB investigation began. The NTSB approved removal of belongings because the fire did not breach the fuselage of the aircraft and there were no fatalities. Read the entire page →
From page 106... ... 106 establishing a coordinated Local Family Assistance Program for Airports obtained from telephone conversations, email communications, documents provided by the WAA, and NTSB's preliminary accident report. Airport Information The WAA of the City of Wichita, Kansas, owns all property and assets that encompass, are located on, or are used in direct support of Wichita Dwight D Read the entire page →
From page 107... ... case Studies 107 Family Assistance Program The WAA developed a family assistance program in 2010 called the Incident Family Support Team (IFST) Read the entire page →
From page 108... ... 108 establishing a coordinated Local Family Assistance Program for Airports Figure 4. ICT IFST brochure. Read the entire page →
From page 109... ... case Studies 109 • Station personnel from commercial airlines, • The TSA, • Local area clergy, and • Private citizens. The number of volunteers fluctuates somewhat by its nature as a volunteer group. Read the entire page →
From page 110... ... 110 establishing a coordinated Local Family Assistance Program for Airports Photo 15. Smoke from the postcrash fire rises from the Flight Safety International building. Read the entire page →
From page 111... ... case Studies 111 Airlines delayed their scheduled departures because all the streets in and surrounding the airport were temporarily closed. The WAA reported congestion of the traffic flow in and around the airport due to the one-way traffic pattern surrounding the airport grounds. Read the entire page →
From page 112... ... 112 establishing a coordinated Local Family Assistance Program for Airports plans. The WAA also recommends and has implemented a preplanned and organized social media communications method. Read the entire page →
From page 113... ... case Studies 113 Airport Information Owatonna Degner Regional Airport (OWA) is a general aviation airport in Minnesota, about 65 miles (a 1-hour drive) Read the entire page →
From page 114... ... 114 establishing a coordinated Local Family Assistance Program for Airports Initial Notification and Emergency Response The chief deputy of the Steele County Sheriff's Office was notified about the accident by the 911 dispatch operator at about 9:50 a.m. He arrived on the scene about 10 minutes later and became the incident commander. Read the entire page →
From page 115... ... case Studies 115 Information and Briefings. The airport intern and the police directed families as best they could and tried to keep them informed. Read the entire page →

From page 92...

... 92 S e c t i o n 1 0 San Francisco International Airport • Accident date: July 6, 2013. • Large/medium hub airport; legislated accident; foreign air carrier; three fatalities, 187 nonfatal injuries.