Food and Beverage and Retail Operators: The Costs of Doing Business at Airports (2017) / Chapter Skim
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Pages 47-50
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From page 47... ...
48 chapter six ConClusions and suggestions for further researCh ConClusions The uniqueness of the airport operating environment creates a host of business challenges and accompanying costs and expenses that can be unknown or surprising to inexperienced concession operators. Prospective restaurant or retail operators assessing opportunities to bid on airport concessions locations do not benefit from the same level of institutional knowledge and readily available resources that restaurateurs and retailers opening shops in the general marketplace enjoy.
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From page 48... ...
49 2 3 4 6 12 15 Outreach Meetings Tenant Handbook Tenant Meetings Airport Rates and Charges List During RFP Process Lease Agreement FIGURE 13 Communicating operating costs. Source: Unison Consulting (2016)
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From page 49... ...
50 business cost information is contained within the documents available, reviewing how these documents are currently presented to concessions operators, and determining other potential avenues for distribution are the key steps in developing an action plan to maximize the airport's business cost communication efforts. Providing prospective concessionaires with permanent access to business documents, resources and tools including sample lease agreements, tenant handbooks, and rates and charges lists through a dedicated concessions business resource webpage could provide concessionaires with the tools to piece together a more complete picture of potential costs of doing business at airports.
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From page 50... ...
51 constant revising and updating by airport management staff, creating additional process and opening up the potential for outdated information to circulate. suggestions for further researCh Finding and recording actual figures or rates for the various business operating costs airports communicate to prospective concessionaires proved to be particularly challenging.
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