Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities (2017) / Chapter Skim
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1 1.1 Introduction The goal of enabling aging travelers and persons with disabilities to travel independently in airports presents complex navigational challenges in complex spaces that are not easily met using ordinary wayfinding approaches. Additional efforts are needed to help these passengers travel independently and with dignity in airport environments.
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2 enhancing airport Wayfinding for aging travelers and persons with Disabilities 2004 to 2014, disability-related complaints for all carriers more than doubled, from 11,518 to 27,556 (U.S. DOT August 2015)
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Introduction 3 encountered major obstacles with airlines and 65 percent with airports. Together, these findings demonstrate that persons with disabilities spend money traveling despite their needs not being adequately met.
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4 enhancing airport Wayfinding for aging travelers and persons with Disabilities experience of the space. In an airport environment, wayfinding is a vital system that is just as essential to the effective performance and use of the building as any other building system, such as structural and electrical systems.
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Introduction 5 like it applies to any customer; that is exactly the point and a key concept behind the principles of universal design that are introduced in Chapter 2. The word "customers," as used in the context of this guidebook, is representative of the target audience -- aging travelers and persons with disabilities.
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6 enhancing airport Wayfinding for aging travelers and persons with Disabilities 1.5 Implementation Considerations While wayfinding analyses and accessibility audits do exist, up to this time there has not been a consolidated audit that truly merges issues associated with both aging and disabilities into an all-inclusive assessment. Therefore, the ACRP Project 07-13 research has focused on creating a Wayfinding Accessibility Audit Checklist (provided in Appendix A)
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